Retail Manager

NOOK AND CRANNY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned furniture retailer is seeking a Retail Manager / Showroom Manager in Singapore to own the showroom operations, drive sales performance, and lead a dedicated team. The successful candidate will manage day-to-day operations, deliver exceptional customer experiences, and ensure high showroom standards. Experience in retail management is essential, and familiarity with premium brands is preferred. This position offers competitive compensation linked to performance in a supportive environment focusing on design and excellence.

Benefits

Competitive salary with performance-linked incentives

Clear growth opportunities

Supportive environment

Qualifications

• Experience as a Retail Manager, Showroom Manager, Store Manager, or Senior Sales Leader.
• Commercially driven with capability to own sales targets.
• Strong communication skills and ability to motivate a team.

Responsibilities

• Drive showroom sales targets and KPIs.
• Ensure smooth day-to-day operations of the showroom.
• Set excellence in customer service and manage escalations.
• Lead and motivate the showroom team.

Skills

Strong people management

Sales target ownership

Customer service excellence

Organisational skills

Job description

Roles & Responsibilities

Retail Manager / Showroom Manager

BoConcept Singapore | New Store Opening

Own the showroom. Lead the team. Drive results.

BoConcept is a globally recognised Danish furniture brand, known for timeless design, intelligent functionality, and urban living solutions. As BoConcept Singapore enters a new chapter under new management, we are looking for a Retail Manager / Showroom Manager to take full ownership of our showroom operations and performance.

This is a hands‑on leadership role for someone who thrives on the retail floor, understands premium customers, and knows how to turn a beautiful showroom into a high‑performing business.

The Role

As Retail Manager / Showroom Manager, you will be responsible for the overall performance, operations, and day‑to‑day management of the showroom. You will lead from the front — managing sales, people, customers, and processes — while ensuring the showroom delivers a consistent, premium brand experience.

Key Responsibilities

📈 Drive Sales & Performance

• Own and deliver showroom sales targets and KPIs
• Actively participate in sales, customer consultations, and deal closures
• Monitor sales performance, conversion, and pipeline on a daily basis
• Implement initiatives to improve revenue, productivity, and customer outcomes

🏬 Showroom & Operational Excellence

• Ensure smooth day‑to‑day retail operations, including opening/closing procedures
• Maintain high standards of showroom presentation, hygiene, and visual merchandising
• Oversee stock coordination, order follow‑ups, and operational workflows
• Ensure compliance with company policies, mall requirements, and operational standards

🤝 Customer Experience

• Set and uphold excellence in customer service and consultative selling
• Handle escalations, special requests, and high‑value customer interactions
• Build long‑term customer relationships and encourage repeat business

👥 Team Leadership & Management

• Lead, coach, and motivate the showroom team to achieve individual and store targets
• Manage staff scheduling, attendance, training, and performance
• Foster a positive, accountable, and performance‑driven team culture

🪑 Brand Representation

• Represent BoConcept’s Danish design values with professionalism and confidence
• Ensure the showroom consistently reflects the brand’s positioning and standards
• Stay current on product knowledge, collections, and design solutions

Who We’re Looking For

You are likely a strong fit if you:

• Have experience as a Retail Manager, Showroom Manager, Store Manager, or Senior Sales Leader
• Are commercially driven and comfortable owning sales targets
• Enjoy being hands‑on on the retail floor, not just managing from behind a desk
• Have strong people management and communication skills
• Appreciate premium brands, design, and customer‑centric retail
• Are organised, accountable, and execution‑focused

Experience in furniture, interiors, lifestyle, luxury retail, or hospitality is an advantage but not essential.

Why Join BoConcept Singapore

• Be part of a new store opening under new management
• Take ownership of a flagship showroom and shape its success
• Work with a globally recognised Danish design brand
• Competitive salary with performance‑linked incentives
• Clear growth opportunities as the brand expands in Singapore
• Supportive, professional, and design‑forward environment