Retail Executive

TOP CASH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial solutions provider in Singapore is seeking a Retail Executive to deliver excellent customer service and manage store operations. This role involves processing pawn transactions, promoting products, and resolving customer enquiries. The ideal candidate has a minimum of 2 years of experience in retail or customer service, possesses strong problem-solving skills, and can handle a fast-paced work environment. Retail hours, including weekends and public holidays, are required.

Qualifications

• Minimum 2 years of experience in retail sales, customer service, or pawnshops.
• Strong problem-solving skills and creativity in finding solutions.
• Ability to work retail hours, including weekends and public holidays.

Responsibilities

• Process pawn transactions effectively and manage customer collateral.
• Promote jewellery and achieve individual and store sales targets.
• Handle escalated customer enquiries and resolve issues.

Skills

Customer service

Communication skills

Problem-solving

Adaptability

Job description

What the Role Is:

At Top Cash, we are dedicated to offering accessible financial solutions to individuals across Singapore. Our mission is to provide trustworthy and reliable services to our customers, helping them meet their immediate financial needs with professionalism and respect. We are looking for individuals who are eager to make a meaningful impact in a fast-paced, customer-driven environment. As a Retail Executive, you will play a crucial role in delivering excellent customer service, maintaining store operations, and helping us uphold the highest standards in the pawn industry.

The job holder will be responsible for processing pawn transactions efficiently and accurately, managing customer enquiries, maintaining inventory, and ensuring smooth daily operations within the store. You will also contribute to the continuous improvement of store processes and service delivery.

What You Will Be Working On:

• To process pawn transactions, including evaluating, documenting, and managing customer collateral based on company policies and industry standards.
• To actively participate in sales activities, promoting jewellery to achieve individual and store sales targets.
• To handle and resolve escalated customer enquiries and concerns, ensuring timely and effective solutions.
• To maintain accurate inventory records and ensure proper documentation for all transactions.
• To support daily store operations, ensuring the store is organized, clean, and customer-friendly at all times.
• To contribute to the development and review of store processes and procedures to enhance operational efficiency.
• To work closely with team members to meet and exceed individual and team targets while maintaining a customer-focused mindset.

What We Are Looking For:

• Minimum 2 years of experience in retail sales, customer service, or pawnshops.
• Excellent customer service and communication skills (both written and spoken), with the ability to engage customers in a professional and friendly manner.
• Strong problem-solving skills, with the ability to think creatively and find effective solutions to customer issues.
• A proactive, adaptable attitude, capable of handling fast-paced work environments, changing customer needs, and multiple tasks at once.
• A good team player, with a collaborative mindset and the ability to work independently.
• Ability to manage difficult customer situations with professionalism and remain calm under pressure.
• Ability to work retail hours, including weekends (Friday, Saturday, Sunday) and public holidays.