Retail Assistant

TOP CASH PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A financial solutions provider in Singapore is seeking a Retail Assistant to enhance customer service and assist in store operations. The role requires strong interpersonal skills, with a focus on customer engagement and accurate transaction processing. Candidates should be adaptable, organized, and willing to work during retail hours, including weekends and public holidays. Prior experience in retail or customer service is advantageous but not essential. This position offers a dynamic work environment where teamwork is valued.

Qualifications

• Strong customer service skills, able to engage customers professionally.
• Effective communication skills for clear interactions with customers.
• Proactive attitude and adaptability to fast-paced environment.

Responsibilities

• Assist in processing pawn transactions and documenting customer collateral.
• Promote and sell jewellery, assisting customers with inquiries.
• Maintain store inventory records and ensure proper stock levels.

Skills

Customer Service Skills

Store Operations

Communication Skills

Team Player

Attention to Detail

Inventory Management

Job description

Roles & Responsibilities

At Top Cash, we are committed to providing accessible financial solutions and trusted services to individuals across Singapore. Our goal is to help customers meet their immediate financial needs with professionalism and respect. We are looking for individuals eager to contribute to a fast-paced, customer-driven environment. As a Retail Assistant, you will play an important role in providing excellent customer service, assisting with store operations, and supporting our team to maintain the highest standards in the pawn industry.

In this role, you will assist in processing transactions, managing customer inquiries, maintaining store inventory, and ensuring the smooth daily operations of the pawnshop. You will contribute to maintaining a positive and welcoming store environment, assisting senior staff as needed, and supporting ongoing improvements to our services.

What You Will Be Working On

• Assist in processing pawn transactions, ensuring the accurate documentation of customer collateral based on company policies.
• Actively promote and sell jewellery, assisting customers with product inquiries and recommending suitable items to drive sales.
• Provide excellent customer service, helping with product inquiries and resolving customer concerns.
• Maintain accurate inventory records, ensuring proper stock levels and organization.
• Support daily store operations, ensuring the store is neat, clean, and customer-friendly.
• Assist with product displays, inventory management, and customer-facing tasks.
• Work alongside the team to meet targets while ensuring excellent service and smooth operations.

What We Are Looking For

• Strong customer service skills, with the ability to engage customers in a friendly and professional manner.
• Effective communication skills (both written and spoken), ensuring clear and helpful interactions with customers and team members.
• A proactive attitude, with the ability to adapt to a fast-paced environment and handle multiple tasks.
• Team player: Willingness to collaborate and work alongside colleagues to achieve common goals.
• Good organizational skills and attention to detail when handling stock and processing transactions.
• Ability to handle difficult customer situations calmly and professionally.
• Prior experience in retail, customer service, or pawnshops is an advantage but not essential.
• Willingness to work retail hours, including weekends (Friday, Saturday, and Sunday) and public holidays.

Tell employers what skills you have

• Customer Service Skills
• Store Operations
• Customer Service Oriented
• Housekeeping
• Customerfacing
• Inventory
• Retail Sales
• Channel
• Merchandising
• Inventory Management
• Attention to Detail
• Cashiering
• Communication Skills
• Team Player
• Customer Service
• Disposition