Retail Ambassador (Full-time)

OUR BAREHANDS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A purpose-driven fashion brand in Singapore is seeking a passionate Retail Ambassador for full-time retail operations. The role includes customer interactions, inventory management, and ensuring an exceptional shopping experience. Candidates with excellent communication skills, retail experience, and a cheerful disposition will thrive in this environment, which operates six days a week including weekends.

Qualifications

• Excellent verbal communication skills (English & one other language a bonus).
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Positive and cheerful disposition, and highly approachable.
• Ability to anticipate customer's needs.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn the store's point-of-sale system.
• Ability to multitask.
• Have a cheerful and friendly disposition.
• Highly responsible individual.

Responsibilities

• Greets and introduces the brand story to potential customers.
• Consults with customers to understand their needs.
• Demonstrates and explains merchandise.
• Answers customer's questions about merchandise.
• Assists customers with purchase decisions.
• Processes returns and exchanges.
• Opens or closes store following SOP.
• Displays and maintains products visually.

Job description

Our Barehands is a purpose-driven fashion and lifestyle brand, born out of Singapore, committed to delivering high-quality, ethically produced apparel and lifestyle products. Our mission is to build strong, sustainable communities around the world through investing in our makers’ lives and enabling a more sustainable livelihood for them and their families.

As a Retail Ambassador (Full-time), you will be responsible for the daily retail operations, managing inventory, supporting customer service initiatives, and supporting production and operational tasks. Your role will be integral in ensuring an exceptional customer experience while optimizing store and operational efficiencies. We seek a passionate, self-initiated and purpose-driven individual to join our team, working closely with our retail team and founders to shape our overall brand experience and spearhead operational excellence.

Duties/Responsibilities:

• Greets, interacts and introduces the Our Barehands brand story to potential customers.
• Consults with customers to understand their needs and preferences related to merchandise.
• Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs.
• Answers customer's questions about merchandise.
• Assists customers with purchase decisions.
• Retrieves merchandise from store room (if required)
• Receives customer orders & collects payment using the store's point of sale system.
• Processes returns and exchanges
• Opens or closes store, following brand's SOP
• Displays products and keeps products maintained visually (including steam ironing clothes)
• Performs any other duties as assigned related to the role

Required Skills/Abilities/Disposition:

• Excellent verbal communication skills (English & one other language a bonus)
• Excellent active listening skills
• Excellent sales and customer service skills
• Extensive knowledge of the merchandise sold
• Positive and cheerful disposition, and highly approachable
• Ability to anticipate customer's needs
• Ability to recommend merchandise to customers
• Ability to operate or to quickly learn the store's point-of-sale system
• Ability to multitask
• Have a cheerful and friendly disposition
• Highly responsible individual

Education and Experience:

• Poly or University or equivalent preferred
• Previous retail experience preferred
• On-the-job training provided

Physical & Other Requirements:

• Periods of standing and walking throughout the retail space
• Able to work 6 working days a week including weekends (Sat/Sun)