Resturant Shop Manager

CHWAN URBAN FOOD PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A modern Chinese food outlet in Singapore is seeking a Shop Manager to oversee daily operations and ensure service excellence. The role demands at least 2 years of management experience in the Food & Beverage sector, with proficiency in English and Mandarin. Responsibilities include developing customer service standards, monitoring food quality, and preparing management reports. Ideal candidates should have excellent communication skills and a knack for organizing and leading teams.

Qualifications

• Minimum of 2 years management experience in the Food & Beverage industry.
• Competency in Microsoft Office applications (Excel, Word and PowerPoint).
• Excellent in English and Chinese Mandarin.
• Strong communication and interpersonal skills.
• Proven organizational and management skills.

Responsibilities

• Build customer service standard/SOP for all outlets.
• Monitor service SOP execution and standardization.
• Collaborate with marketing manager to execute promotions.
• Ensure good food quality and manage operational safety.
• Prepare monthly management reports including P&L analysis.

Skills

Management experience

Microsoft Office applications

Communication skills

Interpersonal skills

Organizational skills

Job description

Company provides modern Chinese food. We is going to set up 3rd outlet and needs to hire shop manager. The details as below:

Job Responsibilities:

• Build customer service standard/ SOP for all outlets.
• Monitor service SOP well executed and standardized in all outlets.
• Discuss with marketing manager to create and execute promotion and marketing events.
• Monitor and maintain good food quality and provide feasible customer feedback to kitchen. Supervise food and operational safety to ensure a comfortable environment for customers.
• Prepare monthly management report including P&L analysis and staff performance review.
• Be the 1st-in-charge of the new store to oversee and ensure smooth daily operations
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Handle all store administrative duties
• Assist customer service when lack of manpower.

Job Requirements:

• Minimum of 2 years management experience in Food & Beverage industry.
• Competency in Microsoft Office applications (Excel, Word and PowerPoint).
• Excelleent in English and Chinese mandarin
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff
• Ability to develop drink & dessert menu is a plus
• Singaporeans / PR