Restaurant Supervisor

BOMUL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A restaurant management company based in Singapore is seeking an experienced F&B Supervisor to oversee daily operations. Responsibilities include managing staff, providing exceptional customer service, and ensuring compliance with food safety and hygiene standards. The ideal candidate has strong leadership skills and experience in the food and beverage industry. Join our team to support operational goals and enhance customer experiences.

Qualifications

• Strong leadership skills and ability to manage staff effectively.
• Excellent customer service skills and professional demeanor.
• Knowledge of food safety and hygiene practices.

Responsibilities

• Supervise daily front-of-house operations.
• Manage customer feedback and complaints.
• Lead and train service staff.

Job description

The F&B Supervisor is responsible for overseeing daily restaurant operations, ensuring excellent customer service, maintaining quality standards, and supporting the F&B team to achieve operational goals.

Key Responsibilities

1. Daily Operations Management

• Supervise and coordinate daily front-of-house (FOH) operations.
• Ensure smooth service flow during peak and non-peak hours.
• Handle opening and closing duties according to company SOPs.

2. Customer Service Excellence

• Greet and assist customers professionally.
• Manage customer feedback, complaints, and special requests promptly.
• Ensure dining areas are clean, well-organized, and welcoming.

3. Staff Supervision & Training

• Lead and guide service staff, assign daily duties, and monitor performance.
• Train new staff on service standards, menu knowledge, and customer handling.
• Conduct regular briefings before service.

4. Inventory & Stock Control

• Monitor stock levels for beverages, cutlery, condiments, and supplies.
• Assist in inventory checks and ensure accurate stock records.
• Report shortages or maintenance issues to management.

5. Quality & Hygiene Compliance

• Ensure compliance with food safety, hygiene, and sanitation standards.
• Maintain a safe working environment in accordance with regulatory requirements.
• Ensure proper handling of equipment and tools.

6. Administrative Duties

• Assist in staff scheduling and manpower planning.
• Support in reporting sales, wastage, and daily operational updates.
• Coordinate with kitchen and management for smooth workflow.