Restaurant Operations & Guest Experience Leader

SBM SULTAN TRADING PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A restaurant management company in Singapore seeks an experienced Restaurant Manager. The role involves coordinating daily operations, delivering excellent customer service, managing staff, and ensuring compliance with regulations. Candidates must have proven management skills, extensive food and beverage knowledge, and financial management capabilities. This position offers a dynamic environment focused on maximizing customer satisfaction and operational efficiency.

Qualifications

• Proven experience as a Restaurant Manager or General Manager.
• Customer service experience is required.
• Strong knowledge of food and beverages.
• Experience with management software is preferred.
• Excellent leadership and motivational skills.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior customer service.
• Respond to customer complaints efficiently.
• Review product quality and research vendors.
• Supervise shifts and appraise staff performance.
• Estimate future needs for goods and utensils.
• Ensure compliance with sanitation regulations.
• Manage the restaurant's public image.
• Control costs and reduce waste.
• Create detailed revenue reports.
• Promote the brand within the community.
• Train new and current employees on service practices.
• Implement operational policies.

Skills

Customer service management

Food and beverage knowledge

Leadership skills

Financial management

Familiarity with restaurant management software

Tools

OpenTable

PeachWorks

Job description

A restaurant management company in Singapore seeks an experienced Restaurant Manager. The role involves coordinating daily operations, delivering excellent customer service, managing staff, and ensuring compliance with regulations. Candidates must have proven management skills, extensive food and beverage knowledge, and financial management capabilities. This position offers a dynamic environment focused on maximizing customer satisfaction and operational efficiency.