Restaurant Manager Job Description
Position Title: Restaurant Manager
Department: Front-of-House (FOH) / Operations
Reports To: Owner / Operations Director
Employment Type: Full-time
Overview
The Restaurant Manager is responsible for overseeing the entire restaurant’s daily operations, ensuring excellent service quality, efficient workflow, and a positive dining experience for all guests. This role is both strategic and hands‑on, requiring strong leadership, communication, and organisational skills.
Key Responsibilities
1. Daily Operations & Service Excellence
- Oversee daily opening and closing procedures.
- Ensure smooth operations across FOH and coordination with the kitchen team.
- Maintain high service standards and consistency in guest experience.
- Manage table turnover, reservation flow, and peak‑hour operations.
2. Staff Management & Development
- Recruit, train, supervise, and schedule FOH staff.
- Conduct daily briefings, performance evaluations, and on‑the‑job coaching.
- Foster teamwork, professionalism, and positive staff morale.
3. Customer Experience & Service Recovery
- Greet and engage with guests to build rapport and ensure satisfaction.
- Handle customer enquiries, feedback, and complaints effectively.
- Ensure quick and polite service recovery when necessary.
4. Financial & Sales Performance
- Monitor daily sales, costs, KPIs, and labour efficiency.
- Assist in budgeting, cost control, and meeting revenue targets.
- Support marketing promotions, upselling strategies, and guest retention efforts.
5. Inventory, Ordering & Supplier Management
- Oversee inventory levels for FOH supplies, beverages, and consumables.
- Conduct regular stock‑taking and verify deliveries.
- Maintain good communication and relationships with suppliers.
6. Compliance, Safety & Hygiene
- Ensure NEA/SFA food safety, hygiene, and cleanliness standards are strictly followed.
- Conduct regular inspections of dining areas, restrooms, and service equipment.
- Ensure all staff adhere to safety protocols and regulatory requirements.
7. SOPs, Workflow & Operational Improvements
- Develop, implement, and update Standard Operating Procedures (SOPs).
- Improve workflow efficiency and service quality.
- Ensure staff consistently follow service and operational guidelines.
8. Coordination & Communication
- Work closely with the kitchen, bar, and operations teams for seamless execution.
- Communicate operational updates, staff needs, and issues to management.
Requirements
- Proven experience as a Restaurant Manager or Assistant Manager in F&B.
- Strong leadership, communication, and people‑management skills.
- Excellent customer service mindset with a passion for hospitality.
- Ability to multitask, problem‑solve, and stay calm under pressure.
- Good understanding of FOH operations, POS systems, and service standards.
- Able to work shifts, weekends, and public holidays.
Preferred Qualities
- Warm, professional, and service‑oriented.
- Organised with strong attention to detail.
- Proactive, resourceful, and solutions‑driven.
- Strong team‑building and coaching ability.
What We Offer
- Competitive salary & performance incentives
- Professional growth opportunities
- Training & development
- Staff meals provided
- Supportive and positive work environment