Restaurant Manager

DHARSHA PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking an Operations Manager to oversee daily operations, ensure high standards of customer service, and manage staff. The ideal candidate will have a background in hospitality management, with proven leadership and financial management skills. Responsibilities include managing staff training, monitoring operations and compliance with regulations, and driving business development initiatives. This role is crucial in enhancing customer satisfaction and operational efficiency.

Qualifications

• Proven experience in operations management within the hospitality industry.
• Strong communication and organizational skills.
• Ability to handle staff training and development.

Responsibilities

• Oversee the day-to-day operations of restaurants.
• Manage staff recruitment, training, and performance evaluations.
• Ensure high levels of customer satisfaction.
• Control costs and manage inventory effectively.
• Ensure compliance with safety regulations.

Skills

Leadership

Customer service

Financial management

Staff training

Compliance knowledge

Education

Degree in Hospitality Management or related field

Job description

1. Operations Management

• Oversee day-to-day restaurant operations to ensure smooth service and efficiency
• Ensure food quality, hygiene, and service standards are consistently maintained
• Monitor opening and closing procedures, cash handling, and daily sales reports

2. Staff Management & Training

• Recruit, train, schedule, and supervise service and kitchen staff
• Conduct staff briefings and performance evaluations
• Ensure compliance with company policies and workplace discipline

3. Customer Service

• Handle customer feedback, complaints, and special requests professionally
• Ensure high customer satisfaction and a positive dining experience
• Build customer loyalty and manage regular clientele

4. Financial & Inventory Control

• Control food, beverage, and labor costs to meet budget targets
• Manage inventory, stock ordering, and supplier coordination
• Prepare sales, expense, and profitability reports

5. Compliance & Safety

• Ensure compliance with Singapore NEA, MOM, and food safety regulations
• Maintain cleanliness, sanitation, and workplace safety standards
• Ensure valid licenses and permits are in place

6. Marketing & Business Development

• Implement promotions, seasonal menus, and marketing activities
• Monitor market trends and competitor activities
• Support business growth and revenue enhancement initiatives

7. Vendor & Supplier Management

• Liaise with suppliers for pricing, quality, and timely deliveries
• Manage contracts and negotiate cost-effective purchasing

8. Leadership3>

• Act as the main point of contact between management and staff
• Prepare operational and performance reports for senior management
• Drive team motivation and maintain a positive work culture