RESTAURANT MANAGER

VALLEYVIEW EATERY PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A Singapore-based restaurant is seeking a dedicated Restaurant Manager to coordinate daily operations and enhance customer satisfaction. Responsibilities include overseeing service quality, managing costs, training staff, and ensuring compliance with regulations. Candidates should have experience in restaurant management, proven leadership abilities, and extensive food and beverage knowledge. This role is crucial for maintaining a high standard of service and the restaurant's reputation in the community.

Qualifications

• Experience as a Restaurant Manager or General Manager.
• Strong customer service background.
• Ability to remember and inform about ingredients and dishes.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service to maximize customer satisfaction.
• Respond to customer complaints efficiently.

Skills

Restaurant management

Customer service

Food and beverage knowledge

Leadership

Financial management

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills