Restaurant Captain

KHANSAMA TANDOORI RESTAURANT; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local dining establishment in Singapore is looking for a Restaurant Manager to oversee food service and guest interactions. Responsibilities include managing reservations, ensuring high-quality guest service, and maintaining safety and sanitation standards. The ideal candidate possesses strong leadership skills and is capable of training staff. This role requires excellent communication skills and a passion for providing an exceptional dining experience.

Qualifications

• Experience in a restaurant or food service environment.
• Strong communication and interpersonal skills.
• Ability to handle stress and complaints effectively.

Responsibilities

• Handle reservations, home deliveries, and inquiries.
• Ensure positive guest service and handle complaints.
• Oversee and manage food service operations.

Skills

Guest service

Team leadership

Food safety knowledge

Job description

• Handling reservations, home deliveries & general inquiries.
• Ensure positive guest service in all areas, respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Taking orders, opening bills, presenting bills, and closing bills
• Serving food, clearing courses if required and shorthanded
• Oversee and manage food service of the restaurant.
• Briefing the waiters, servers and trainees
• Topping up the side stations, Replenishing the ingredients
• Requesting supplies
• Receiving and storing the goods and supplies at proper places
• Leading a team of waiters, servers and service trainees
• Arranging and stacking the crockery and cutlery.
• Investigate and resolve complaints concerning food quality and service.
• Maintain safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures, complying with legal regulations.
• Maintains ambiance by controlling lighting, background music, glassware, dinnerware, & utensil quality & placement, monitoring food presentation & service.
• Reporting to assistant restaurant manager
• Working closely and assist the restaurant manager in his and work in his capacity in his absence.
• Passing his knowledge and skills ( eg. Up selling) to, servers, waiters and trainees