Reservations Supervisor

MURRAY PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A hospitality group in Singapore is looking for a Reservation Associate. The role involves processing reservation requests, verifying room availability, and ensuring timely communication with guests. Candidates should have at least 1 year of experience in a similar role and be fluent in English. This position offers various benefits as part of a Marriott affiliation.

Benefits

Discounts on F&B and room rates worldwide

Access to personalized learning experiences

Yearly staycation at Garcha hotels

20% off food/alcohol bills at Garcha restaurants

Qualifications

• At least 1 year experience in a similar role.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Ensure prompt responses to all correspondence.
• Identify guest reservation needs and verify room type availability.
• Explain policies on guarantees, special rates, and cancellations.

Skills

Fluent in English (Written and Spoken)

Excellent telephone & email etiquette

Job description

Overview

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

Maxwell Reserve, Autograph Collection Hotel (Marriott);

Duxton Reserve, Autograph Collection Hotel (Marriott);

The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates personalized learning experiences designed to help you thrive in their Marriott career journey.

2 nights yearly staycation including all meals and beverages (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Position Summary

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence are replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette