Reservations Executive

M Hotel Singapore; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hotel in Singapore is seeking a Reservations Executive responsible for managing the reservations process and supporting the Reservations Manager in maximizing room sales revenue. The ideal candidate should have 1 to 2 years of hotel industry experience, focusing on customer service and upselling room facilities. Responsibilities include handling telephone enquiries, processing reservations, and ensuring a high standard of service to guests and corporate accounts.

Qualifications

• 1 to 2 years’ experience in the hotel industry is preferred.
• Experience in Front Office/Reservations is a plus.

Responsibilities

• Operate and manage the Reservations Sales function of the Hotel.
• Handle telephone enquiries and process reservations.
• Maximise hotel's occupancy and revenue.

Skills

Customer service

Telephone enquiry handling

Upselling

Job description

Position Summary

Reservations Executive is responsible for handling and managing the whole reservations process and to assist the Reservations Manager in maximising room sales revenue for the hotel by up-selling and promoting of various room facilities while maintaining a consistently high standard of customer service. Provide reservations support and guidance to Reservations Agents.

Responsibilities

• Operate and manage Reservations Sales function of the Hotel
• Update guest profiles for reference when needed
• Handle telephone enquiries, process reservations, upsell rooms and enter data of reservations received
• Maximise potentials in hotel’s occupancy and revenue whilst protecting Hotel's business mix
• Provide efficient and courteous telephone service to guests and callers to create a favorable image of Hotel
• Provide comprehensive and accurate information to internal and external customers
• Build good rapport with business associates and internal customers
• Establishes and maintains good relations with corporate accounts travel agencies, airlines and other booking sources
• Perform any other works as and when assigned by the management

Experience

• 1 to 2 years’ experience in the hotel
• Front Office/Reservations working experience in similar class hotel will be a plus point