Remote Logistics & Customer Care Specialist

Atlas; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant technology company seeks a Logistics Operations Manager in Singapore to handle logistics for deliveries and support merchants. Responsibilities include managing claims, meeting performance targets, and ensuring exceptional customer service. We're looking for a dedicated individual with proven customer support experience, active listening skills, and familiarity with logistics. Join us in a remote role with ownership of results and opportunities for growth within a fast-paced team.

Benefits

Competitive compensation package

Birthday leave

Sick leave

Growth opportunities

Qualifications

• Proven customer support experience or good ability to learn.
• Strong phone contact handling and active listening.
• Familiarity with online ordering logistics practices.
• Attention to detail and ability to get things done.
• Effective communication skills.

Responsibilities

• Handle logistics for ongoing delivery orders.
• Manage merchant claims and provide solutions to customer complaints.
• Maintain records of customer interactions and performance targets.
• Take the extra mile to delight customers.

Skills

Customer support experience

Phone contact handling

Attention to detail

Effective communication

Ability to learn

Job description

A leading restaurant technology company seeks a Logistics Operations Manager in Singapore to handle logistics for deliveries and support merchants. Responsibilities include managing claims, meeting performance targets, and ensuring exceptional customer service. We're looking for a dedicated individual with proven customer support experience, active listening skills, and familiarity with logistics. Join us in a remote role with ownership of results and opportunities for growth within a fast-paced team.