Remote Field Support Engineer, Medical Robotics

ZIMMER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading medical technology company based in Singapore is seeking a Technical Support Engineer to provide remote technical assistance and support to field service engineers. In this role, you will acquire extensive knowledge of surgical devices, document field issues, and collaborate with multiple stakeholders to ensure timely resolution of technical issues. The ideal candidate has a B.S. or M.S. in Engineering, strong troubleshooting skills, and may need to travel up to 20% of the time. Join a dynamic team committed to continuous improvement.

Qualifications

• Experience in field support or troubleshooting preferred.
• Prior experience with Robotics preferred.
• Prior experience with medical devices preferred.

Responsibilities

• Provide technical field support to field service engineers (FSE).
• Monitor field issues and provide feedback to R&D.
• Document field issues to develop a support database.

Skills

Excellent troubleshooting skills

Technical abilities in mechanical, electrical, and computer sciences

Positive, solution-oriented attitude

Education

B.S. or M.S. in Engineering or relevant Science

Job description

A leading medical technology company based in Singapore is seeking a Technical Support Engineer to provide remote technical assistance and support to field service engineers. In this role, you will acquire extensive knowledge of surgical devices, document field issues, and collaborate with multiple stakeholders to ensure timely resolution of technical issues. The ideal candidate has a B.S. or M.S. in Engineering, strong troubleshooting skills, and may need to travel up to 20% of the time. Join a dynamic team committed to continuous improvement.