Regional Operation Director

SAMSUNG SDS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global logistics firm in Singapore is seeking an experienced professional to manage logistics automation solutions and oversee operations within the SEA region. This role requires a Bachelor's degree in Industrial Engineering and at least 5 years of experience in Global Logistics, specifically in electronic logistics operations. Candidates must excel in project management, analytical skills, and have hands-on experience in warehouse automation solutions, technology implementation, and KPI tracking to deliver effective results. Strong communication skills and a self-starter mentality are essential.

Qualifications

• Bachelor's degree with major in Industrial Engineering, Operations Research or related field.
• Minimum 5+ years in Global Logistics, specializing in Electronic Operations.
• Experience in setting up automation solutions in logistics environments.

Responsibilities

• Consult and develop new automation technologies for logistics.
• Conduct operational simulations and feasibility testing for warehouse setups.
• Manage logistics center operations and KPI tracking effectively.

Skills

Logistics Automation Skills

Project Management

Analytical Skills

Communication Skills

Warehouse Automation Design

Education

Bachelor’s degree in Industrial Engineering or related field

Tools

AutoCAD

Power BI

FlexSim

Job description

(1) Automation R&R

Logistics Automation Consultation

• Discover new automation technology (S/W, H/W) and keep abreast of the latest automation market trends by developing relevant strategies
• Conduct operational simulation to strengthen capacity by adopting the optimal automation solutions for customers

Planning, Purchasing and Implementation Management

• Propose the right Logistics Automation Solution that complies with customers’ requirements, aims to fulfill quality goals, service standards and inventory accuracy
• Provide consultation, prepare proposal, conduct feasibility testing / pilot run (operational simulation) considering the latest automation technology for warehouse setup
• Assess the technical specifications, source the supplier and purchase warehouse automated equipment that fulfills the requirements
• Work closely with Logistics Systems Integration Engineer to build the automation technology database to track capacities, costs and system connectivity
• Plan, execute and monitor by keeping track of the entire implementation project timeline, cost and resources
• Conduct user training for key users
• Monitor and report operational status including work efficiency, ROI analysis, productivity to management

Collaborate with internal and external stakeholders i.e. external suppliers, technology consultants, equipment suppliers

Operation R&R

• Oversee Logistics Center operational matters within SEA region in terms of KPI tracking (e.g., Safety, Attendance, Performance Evaluation, Recruitment, etc.) for freight, warehousing, local distribution, trading and e‑commerce delivery management
• Monitor and report weekly KPI results, conduct investigations (if any) and derive action plan to improve efficiency & effectiveness
• Manage operating indexes including Service Level Agreement (SLA), Net Promoter Score (NPS), RTF‑based sales forecasting and operational capacity acquisition/execution
• Monitor work productivity including daily inbound shipments status, identify risks and report for mitigation
• Extract and perform data analysis to monitor logistics operations (e.g., order volume, WH fill rate, cycle count, box damage, inventory accuracy management)
• Manage business flow and provide customer support including responding to customer requests / enquiries
• Identify and analyse logistics market trends/risks (e.g., causes of container delay, status of affected countries)
• Review industry trends on customers and competitors to establish mid‑ to long‑term operational excellence plan
• Enhance processes including bill settlement
• Prepare monthly & quarterly business review reports to management

Requirements

(a) Education / Qualification

Bachelor’s degree with major in Industrial Engineering, Operations Research, Supply Chain and Logistics Management, or related technical engineering field

(b) Experience (Mandatory)

• Minimum 5+ years of related working experience in a Global Logistics Company
• Work experience in Electronic Logistics Operations and/or Global Freight Forwarding companies
• Experience in setting up automation solutions in a logistics environment and relevant role by designing warehouse automation equipment such as ASRS, AGV, DPS, DAS, etc.; setting up a warehouse is a must
• Deep understanding of Global Logistics Automation, WMS/WCS
• Proficient in Logistics Automation Simulation
• Able to select optimal option and application for automation equipment
• Good at warehouse automation layout design using tools such as AutoCAD, SketchUp, CAD
• Excellent at managing end‑to‑end projects

(c) Skills

• Experience in developing and applying new technology for Logistics Automation
• Logistics Center Operation experience
• Experience in leading projects with simulation using Automode, FlexSim, Arena
• Experience in carrying out optimization (Operations Research) projects
• Good understanding of the automation and technology impacts and prerequisites; financial affinity in terms of ROI and cost savings; able to use data analysis tools such as Power BI, Tableau, etc.; familiar with regulations, codes of practice and standards imposed on technical procedures
• Hands‑on experience in operation management is an added advantage

(d) Additional Requirements

• Proficient in English with excellent communication skills
• A self‑starter who possesses strong analytical skills and excellent problem‑solving skills
• Conceptual and analytical thinker with focus on the finalization of objectives
• Hands‑on mentality, eager to take initiatives, determine opportunities and deliver targets
• Has a good sense of urgency with a detailed mind
• High integrity and accountability standards
• Multicultural mindset, able to collaborate with a diversified team