Regional Online Platform Program Manager

Samsung; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading tech company in Singapore is seeking an experienced Experience Manager to oversee the translation of regional strategy into customer experiences. The role involves developing innovative approaches in e-commerce, managing sell-out platforms, and collaborating with cross-functional teams. Ideal candidates will have a strong background in e-commerce and project management, with approximately 10 years of experience. Excellent analytical and problem-solving skills are essential in this dynamic role.

Qualifications

• 10 years of working experience, 5 in e-commerce, specifically in sell-out/sub ion platforms.
• Experience in strategy or management consulting preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Translate strategy into features and programs for revenue.
• Optimize customer experience and collaborate with cross-functional teams.
• Manage sub ion and sell-out platform operations.

Skills

E-commerce experience

Project management

Analytical abilities

Problem-solving

Excel proficiency

PowerPoint proficiency

Education

Bachelor's degree in Economics, Business Administration, Psychology or related field

Job description

The Experience Manager will oversee the translation of regional strategy into customer experiences and sell-out programs. This role will be responsible for creating innovative approaches to making the online channel competitive in local markets. The ideal candidate should have a strong experience creating online experiences and is up-to-date with the latest e-commerce trends in the region.

Role and Responsibilities

Experience Design and Implementation:

• Translate strategy into features and programs that can add incremental revenue
• Develop and optimize customer experience and journeys and collaborate with cross-functional teams (e.g., product, marketing, support) to design and implement exceptional customer experiences.
• Collaborate with subsidiary leads and head of departments to implement new features and sell-out/sub ion platforms
• Ensure proper testing is performed before feature/platform launch
• Manage sub ion and sell-out platform operations

Thought Leadership and Market Intelligence

• Develop and maintain experience guidelines and standards to ensure consistency across all touchpoints.
• Analyse customer feedback and data to identify opportunities for experience improvement and implement user testing and feedback loops to validate and refine experience designs.
• Stay up to date on latest e-commerce trends and act as thought leader for the team
• Distil and implement best practices from local subsidiaries and competitors
• Benchmark competitor sell-out platforms and sub ion services

External Partnerships Management

• Identify key partners that will enable the implementation of sub ion and sell-out platforms
• Manage partner relationships and projects involving key partners, including timelines, budgets, and execution

Skills and Qualifications

• Bachelor's degree in Economics, Business Administration, Psychology, or a related field.
• Around 10 years of working experience, out of which 5 years of experience in e-commerce, specifically in sell-out/sub ion platform design and implementation is required
• Experience in strategy or management consulting roles will be preferred
• Proven track record with international/regional project management involving different markets and geographies within Southeast Asia
• Experience with working with external finance/payment partners
• Experience working on A/B testing and/or fields related to Behavioural Economics and UX/UI design psychology is not required, but will be a plus
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in Excel and PowerPoint
• Strong problem-solving and analytical abilities.