Regional Customer Ops Lead (6–8 mo Maternity Cover)

Rolls-Royce; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aerospace company is seeking a Customer Operations Manager for 6-8 months maternity cover in Singapore. The role focuses on ensuring fleet availability and managing service delivery to customers. Qualified candidates should have a degree or equivalent experience, extensive customer interaction, and the ability to operate in a global environment. The position offers competitive salary and benefits.

Benefits

Competitive salary

Bonus

Employee support assistance

Employee discounts

Qualifications

• Qualified to at least degree level or equivalent industry experience.
• A good understanding of Rolls-Royce products and services.
• Extensive experience of working directly with customers and delivering to their expectations.
• Experience of operating in a complex global environment and managing multi-national teams.
• A very good understanding of services contracted with civil aerospace customers.

Responsibilities

• Define & deliver critical customer delivery plans.
• Recruit and manage Airline Services Teams (ASTs).
• Support Customer Account business meetings.
• Lead the EIS process for operational readiness.
• Manage Customer complaints and Satisfaction metrics.

Skills

Understanding of Rolls-Royce products and services

Customer service experience

Managing multi-national teams

Education

Degree level or equivalent industry experience

Job description

A leading aerospace company is seeking a Customer Operations Manager for 6-8 months maternity cover in Singapore. The role focuses on ensuring fleet availability and managing service delivery to customers. Qualified candidates should have a degree or equivalent experience, extensive customer interaction, and the ability to operate in a global environment. The position offers competitive salary and benefits.