Regional Customer Implementation Specialist

PERSOL; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A global logistics company in Singapore seeks motivated individuals to join their dynamic team. The role involves coordinating virtual teams for customer implementations and ensuring a smooth operational setup. Candidates should have a Bachelor’s degree and 2 to 3 years of relevant experience, preferably in logistics. A strong customer-oriented mindset and proficiency in Microsoft Office Suite are essential for success. This is an excellent opportunity to contribute to customer success and operational excellence.

Qualifications

• 2 to 3 years of experience in a customer-facing or coordination role.
• Experience in the freight forwarding or logistics industry is preferred.
• Clear and professional verbal and written communication skills.

Responsibilities

• Assist in coordinating virtual teams for customer implementation projects.
• Collaborate with sales, operations, and IT departments for smooth setups.
• Serve as the primary contact for clients, ensuring timely communication.
• Document business and system processes into comprehensive customer documents.
• Prepare reports to keep stakeholders informed on project status.
• Oversee Hyper Care activities to ensure stability of customer shipments.
• Collect and analyze client feedback for process improvements.

Skills

Customer-centric approach

Proficiency in Microsoft Office Suite

Strong attention to detail

Collaboration skills

Ability to multitask

Education

Bachelor's degree or diploma

Job description

Brief Summary

Join a dynamic, global organization that thrives on innovation and collaboration across diverse regions and cultures. We are dedicated to providing a supportive and engaging work environment, making it an excellent opportunity for motivated individuals seeking to make a significant impact. Be part of a team where your contributions directly influence customer success and operational excellence.

Responsibilities

• Assist in coordinating virtual teams across multiple regions to support customer implementation projects, focusing on onboarding and re-implementation of services.
• Collaborate with departments including sales, operations, and IT to gather necessary information for seamless operational setup.
• Serve as the primary point of contact for clients, ensuring timely communication, updates, and responsive support throughout the implementation process.
• Document business and system processes into comprehensive customer process documents.
• Prepare reports to keep stakeholders informed on project status.
• Oversee Hyper Care activities with operations, ensuring the stability of customer shipments during transitions in accordance with established protocols.
• Collect and analyze feedback from clients and internal teams to identify process improvement opportunities and refine documentation prior to handover to the program team.

Requirements

• Bachelor’s degree or diploma with 2 to 3 years of experience in a customer-facing or coordination role, preferably in the freight forwarding or logistics industry.
• Proficient in common office software, particularly Microsoft Office Suite (Excel and PowerPoint).
• Ability to adapt to a fast-paced, dynamic business environment with shifting priorities.
• Proven collaboration skills in working with both direct and virtual teams across diverse geographical and cultural backgrounds.
• Strong attention to detail and exceptional multitasking abilities to manage various deadlines effectively.
• Clear and professional verbal and written communication skills for effective interaction with clients and internal teams.
• Customer-oriented mindset with a commitment to delivering a positive experience.
• Proactive in identifying issues and resolving them, escalating complex challenges when necessary.
• Eagerness to learn new logistics software and a strong interest in automation.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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