Recruitment Lead, Servicing Operations

WISE ASIA-PACIFIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Recruitment Lead to oversee hiring across APAC, focusing on Servicing Operations. The role involves leading a team of recruiters, collaborating with hiring managers, and implementing effective recruitment strategies. Ideal candidates should have at least 3 years of experience in high volume recruitment, a strong leadership background, and a commitment to diversity in hiring practices. This position offers the opportunity to shape the recruitment process while aligning with company values.

Qualifications

• At least 3 years of high volume recruitment experience focused on Servicing Operations.
• Strong leadership experience (3+ years) developing and building recruitment teams.
• Experience using data to build narratives and influence change.

Responsibilities

• Lead recruitment efforts for all hires in the APAC, focusing on Servicing Operations.
• Collaborate with hiring managers to sequence their hiring needs.
• Develop and set clear goals for recruiters.

Skills

High volume recruitment experience

Leadership experience

Data-driven decision making

Managing recruitment across multiple locations

DEI initiatives

Recruitment technologies

Job description

Reporting to the Head of Recruitment, APAC, you will be responsible for overseeing recruitment efforts across our key locations: Singapore, Kuala Lumpur, Tokyo and more. Your primary focus will be on servicing operations hiring functions such as Customer Support, KYC, Payment Operations, Financial Crime and more. You will lead a team of recruiters, acting as a change agent to continuously improve the quality of our recruitment practices.

At Wise, culture is everything. Identifying, attracting, and selecting the best talent to support our highly collaborative and non-hierarchical culture is key to our continued growth.

Key Responsibilities

• Lead recruitment efforts for all hires in the APAC, focusing on Servicing Operations.
• Ensure that our hiring aligns with the Wise’s location strategy.
• Collaborate with hiring managers to sequence their hiring needs, balancing both demand and capacity.
• Lead, develop, and grow a team of recruiters in line with our talent advisory model.
• Develop and set clear goals, ensuring accountability and ownership within your team.
• Meet regularly with department heads to discuss quarterly hiring plans, providing data and market insights to guide their hiring decisions.
• Work with global peers to drive a high-performance hiring culture across Wise; incubate and scale new processes and tools accordingly.
• Ensure your team delivers the best possible candidate and stakeholder experience, adhering to our values every step of the way.
• Role-model DEI best practices to embed diversity into the DNA of our recruiting philosophy.
• Build robust and scalable processes, prioritizing automation where possible.
• Lead regional recruitment projects and contribute to Wise’s global recruitment initiatives.
• Participate in local events and drive a collaborative culture in our offices across APAC.

Qualifications

• At least 3 years of high volume recruitment experience focused on Servicing Operations.
• Strong leadership experience (3+ years) developing and building recruitment teams.
• Experience using data to build narratives, influence change, make evidence-based decisions, and measure impact.
• Experience managing recruitment across multiple locations or countries, particularly in APAC, with examples of how you adapted strategies to different markets.
• Proven ability to lead or contribute to DEI initiatives with measurable outcomes.
• Experience implementing or optimizing recruitment technologies and tools, such as recruitment automation solutions.
• Worked in a matrixed environment with an ability to engage and inspire multicultural teams.