Reception, Relations and Appointments Coordinator

SMILE DESIGN DENTAL PRACTICE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A high-end dental clinic in Singapore is seeking a Relations and Appointments Coordinator. You will be the first point of contact for patients, ensuring a warm and professional experience. Responsibilities include scheduling appointments, managing check-ins, processing payments, and maintaining a luxury environment. Candidates must demonstrate exceptional interpersonal skills and attention to detail in a fast-paced environment.

Responsibilities

• Welcome patients and visitors warmly, ensuring a personalized experience.
• Answer phone calls, emails, and online inquiries promptly.
• Schedule and manage complex appointments using clinic software.
• Handle patient check-in/out and digital paperwork.
• Process payments, insurance claims, and treatment plan estimates.
• Coordinate with teams to ensure smooth patient flow.
• Maintain the reception area’s cleanliness and ambiance.
• Address patient concerns and escalate issues when necessary.
• Assist with marketing activities and follow-up communications.
• Uphold patient confidentiality and adhere to clinic policies.

Job description

The Relatins and Appointments Coordinator is the first and last point of contact for patients in our high-end, high-tech dental clinic. This role ensures that every patient interaction reflects the clinic’s commitment to exceptional care, discretion, and modern dental excellence. The receptionist coordinates appointments, manages financial transactions, supports clinical staff, and upholds the luxury standard of the practice environment.

Key Responsibilities

• ✅ Welcome all patients and visitors warmly, ensuring a personalized, discreet, and comfortable experience.
• ✅ Answer phone calls, emails, and online inquiries promptly and professionally.
• ✅ Schedule, confirm, and manage complex appointments using [your clinic’s software].
• ✅ Handle patient check-in/out and digital paperwork.
• ✅ Process payments, insurance claims, and treatment plan estimates with accuracy and confidentiality.
• ✅ Coordinate with clinical and administrative teams to ensure smooth patient flow.
• ✅ Maintain the reception area’s cleanliness, ambience, and amenities to luxury standards.
• ✅ Address patient concerns or complaints tactfully, escalating issues when necessary.
• ✅ Assist with marketing activities, patient recall, and follow-up communications.
• ✅ Uphold strict patient confidentiality and adhere to clinic policies at all times.