Quality Controller

LS 2 SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service delivery company in Singapore is seeking a Quality Coordinator to enhance service delivery and compliance with quality standards. The ideal candidate will have at least 2 years of experience and possess strong communication, organisational, and computer skills. Responsibilities include driving innovation, managing audits, and ensuring adherence to quality KPIs. This role requires hands-on work and offers a structured work schedule from 8.00 am to 6.00 pm, Monday to Friday.

Qualifications

• Minimum 2 years of experience in a similar capacity.
• Good communication and organisational skills are essential.
• Basic computer and report writing skills are required.
• Good time management and planning skills needed.
• Hands-on physical work is required.

Responsibilities

• Drive innovation in service delivery through emerging trends.
• Ensure updates of quality standards align with objectives.
• Conduct routine inspections and audits for compliance.
• Analyse audit results and provide recommendations.
• Oversee internal and external audits for ISO certifications.

Skills

Good communication skills

Organisational skills

Basic computer skills

Report writing skills

Time management

Hands-on physical work

Job description

• Drive innovation in service delivery by identifying and implementing emerging trends, tools, and technologies to support operations
• Ensure the updates of new quality standards, procedures, and service initiatives are aligned with organisational objectives
• Conduct routine inspections and audits to ensure compliance with operational standards, regulatory requirements, and safety protocols
• Record of audit observations and preparation of summary report for review
• Analyse audit and inspection results, address non-compliance and provide actionable recommendations for improvement
• Follow up on audit findings, gaps identified and give recommendations to ensure consistent and assessment standard
• Ensure all quality management standards are aligned with regulatory requirements, safety protocols and industry best practices
• Oversee the coordination of internal and external audits related to ISO certifications
• Governance of all quality control training and operational manuals to ensure consistency across all shifts
• Use of electronic cleaning audit system, device, and forms
• Ensure quality KPI’s are achieved and maintained
• Ensure proper grooming standards are adhered to
• Create checklist detailing specific tasks and assigning a score to each so as to track performance and identify areas for improvement
• Any ad-hoc assignments

Job Requirements

• Minimum 2 years of experience in similar capacity
• Good communication and organisational skills
• Basic computer and report writing skills.
• Good time management and planning skills
• Hands-on physical work required

Other Requirements

• Working Hours: 8.00am to 6.00pm (Mon – Fri)
• Work Location: East (Must be able to work in the East)