Quality Assurance Manager

Media Research Consultants Pte Ltd; Singapore; On-site; SGD 60,000 - 70,000; Full time

Job summary

A leading consumer research consultancy in Singapore is seeking a Quality Assurance Manager to provide end-to-end operational and administrative support for research projects. The ideal candidate will ensure accurate delivery, timely reporting, and effective vendor coordination. Applicants should have a diploma and over 3 years of relevant experience in operations or quality assurance, with a strong focus on detail and teamwork. Proficiency in Excel is required, and prior knowledge of SAP is an advantage.

Qualifications

• 3+ years of experience in operations, administration, or quality assurance.
• Experience in data-driven environments preferred.
• Knowledge of reporting tools or vendor management is an advantage.

Responsibilities

• Provide operational and quality assurance support for projects.
• Coordinate with vendors and stakeholders to ensure deliverables are met.
• Conduct quality checks on data and reporting outputs.

Skills

Administrative coordination

Attention to detail

Workflow management

Collaboration

Reporting systems

Education

Diploma and above

Tools

Excel

SAP

Job description

COMPANY DESCRIPTION

We are an ISO-certified full-service consumer research consultancy with proven local expertise. For thirty years now, we have helped some of Singapore's best-known brands and government agencies discover deeper insights into their consumers. From advanced analytics to qualitative exploration, our research specialists and data scientists bring incisive data-driven rigour to every business question.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

DESIGNATION

Quality Assurance Manager

RESPONSIBILITIES

Purpose of the role

To provide end-to-end operational, quality assurance, and administrative support to Media Research Centre projects, ensuring accurate delivery, timely reporting, effective vendor coordination, and smooth internal and external stakeholder engagement.

Scope of the role

• Manages administration, billing, procurement, and vendor coordination across research projects
• Oversees quality assurance processes for research deliverables, data checks, and reporting outputs
• Supports project delivery timelines, internal workflows, and documentation standards
• Acts as a key liaison between internal teams, vendors, and external stakeholders where required

Key responsibilities

• Ensure all research projects are supported with accurate documentation, billing, procurement, and approvals, enabling timely completion
• Conduct quality checks on data, reports, and operational outputs before delivery
• Coordinate with external vendors, freelancers, and internal stakeholders to ensure expectations are aligned and deliverables met
• Maintain clear tracking of project documentation, purchase orders, and payments
• Support process improvements, reporting accuracy, and operational consistency across projects
• Provide training or guidance to team members on operational processes, reporting tools, or documentation where required

Foundational Competencies

• Strong ability to manage workflows and support teams
• Comfortable working across multiple stakeholders and priorities
• Able to work independently while supporting broader team objectives

Functional Competencies

• Strong administrative and operational coordination skills
• Experience with reporting systems, databases, or research tools
• High attention to detail in data accuracy, documentation, and delivery
• Proficient in Excel and reporting templates

QUALIFICATIONS

• 3 or more years of relevant experience in operations, administration, billing, procurement, research support, or quality assurance
• Experience in research, analytics, or data-driven environments preferred
• Prior exposure reporting tools, or vendor management is an advantage
• Knowledge of SAP or similar enterprise systems is an advantage
• Diploma and above