Quality Assurance Manager

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consultancy in consumer research in Singapore is seeking a dedicated operational support professional. This role involves managing project documentation, quality assurance, and vendor coordination to ensure timely and accurate project delivery. Ideal candidates will have over 3 years of relevant experience and a diploma or higher, with strong administrative and coordination skills. Proficiency in Excel and knowledge of SAP is advantageous for success in this position.

Qualifications

• 3+ years of experience in operations, administration, or research support.
• Experience in data-driven environments and quality assurance is preferred.
• Proficiency in reporting tools is an advantage.

Responsibilities

• Provide operational and administrative support to research projects.
• Ensure quality assurance of deliverables and data checks.
• Cooperate with internal teams and external vendors for project delivery.

Skills

Administrative coordination

Data accuracy

Stakeholder management

Strong communication

Education

Diploma or higher

Tools

Excel

SAP or similar enterprise systems

Job description

COMPANY DESCRIPTION

We are an ISO-certified full-service consumer research consultancy with proven local expertise. For thirty years now, we have helped some of Singapore's best-known brands and government agencies discover deeper insights into their consumers. From advanced analytics to qualitative exploration, our research specialists and data scientists bring incisive data-driven rigour to every business question.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Purpose of the role

To provide end-to-end operational, quality assurance, and administrative support to Media Research Centre projects, ensuring accurate delivery, timely reporting, effective vendor coordination, and smooth internal and external stakeholder engagement.

Scope of the role

• Manages administration, billing, procurement, and vendor coordination across research projects
• Oversees quality assurance processes for research deliverables, data checks, and reporting outputs
• Supports project delivery timelines, internal workflows, and documentation standards
• Acts as a key liaison between internal teams, vendors, and external stakeholders where required

Key responsibilities

• Ensure all research projects are supported with accurate documentation, billing, procurement, and approvals, enabling timely completion
• Conduct quality checks on data, reports, and operational outputs before delivery
• Coordinate with external vendors, freelancers, and internal stakeholders to ensure expectations are aligned and deliverables met
• Maintain clear tracking of project documentation, purchase orders, and payments
• Support process improvements, reporting accuracy, and operational consistency across projects
• Provide training or guidance to team members on operational processes, reporting tools, or documentation where required

Foundational Competencies

• Strong ability to manage workflows and support teams
• Comfortable working across multiple stakeholders and priorities
• Able to work independently while supporting broader team objectives

Functional Competencies

• Strong administrative and operational coordination skills
• Experience with reporting systems, databases, or research tools
• High attention to detail in data accuracy, documentation, and delivery
• Proficient in Excel and reporting templates

QUALIFICATIONS

• 3 or more years of relevant experience in operations, administration, billing, procurement, research support, or quality assurance
• Experience in research, analytics, or data-driven environments preferred
• Prior exposure reporting tools, or vendor management is an advantage
• Knowledge of SAP or similar enterprise systems is an advantage
• Diploma and above

Please note that your application will be sent to and reviewed by the direct employer - Media Research Consultants Pte Ltd