Quality Assurance Engineer (Customer)

United Microelectronics Corporation (Singapore Branch); Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading semiconductor company in Singapore is seeking a qualified professional to handle customer complaints, coordinate audits, and drive product quality improvements. The ideal candidate will have a Bachelor's degree in a relevant field and at least 3 years of experience. Strong communication and project management skills are essential for success in this role.

Qualifications

• Minimum of 3 years relevant experience in module process/integration or quality field.
• Basic understanding of semiconductor technology required.
• Knowledge of ISO9001, ISO/TS16949, or VDA6.3 standards preferred.

Responsibilities

• Handle customer complaints, returns, and improvement requests.
• Coordinate customer audits, QA visits, and surveys.
• Manage customer requests and maintain satisfaction metrics.
• Collaborate with teams to resolve quality issues.

Skills

Customer complaint handling

Project management

Problem solving

Communication skills

Statistical techniques

Negotiation skills

Education

Bachelor's degree in Electronics Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Material Science

Bachelor's degree in Chemistry

Bachelor's degree in Physics

Job description

Responsibilities

• Handle customer complaints, returns, and improvement requests; monitor progress and ensure efficient resolution.
• Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings.
• Manage customer requests and maintain relevant customer satisfaction metrics.
• Collaborate with cross-functional teams to resolve quality issues and meet customer requirements, driving product quality improvements.

Requirements

• Minimum Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry and Physics.
• Basic understanding of semiconductor technology.
• 3+ years relevant experience in module process/integration and/or quality field handling customer.
• Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPAP) and planning/project management is an advantage.
• Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards and audit handling/experience is preferred.
• Strong project management skills and ability to plan effectively.
• Excellent communication and negotiation skills; capable of effective collaboration with external partners and customers.
• Proficiency in presentation skills.