QA Engineer

Haoyang Technology Pte. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore is looking for a Quality Engineer to act as the primary point of contact for customer quality-related issues. The successful candidate will be responsible for leading root cause analyses and implementing corrective actions for customer complaints. Strong communication skills and a minimum of 5 years of experience in quality engineering are required. Familiarity with ISO 9001 and quality tools will be advantageous. This role offers opportunities for continuous improvement and cross-functional collaboration.

Qualifications

• 5+ years of experience in a quality engineering role, preferably in a contract manufacturing or oil&gas equipment manufacturing environment.
• Strong knowledge of quality systems and methodologies (ISO 9001, as applicable).
• Proven experience with root cause analysis tools (8D, Fishbone, 5 Whys, etc.) and CAPA processes.

Responsibilities

• Act as the primary point of contact for customer quality-related issues, audits, and communication.
• Analyze customer quality data and identify areas for improvement.
• Lead root cause analysis and implement effective corrective and preventive actions (CAPA) for customer complaints.

Skills

Root cause analysis

Corrective and preventive actions (CAPA)

Communication skills

Analytical skills

Interpersonal skills

Detail-oriented

Education

Bachelor’s degree in Engineering, Quality, or a related field

Tools

ISO 9001

FMEA

PMP

SPC

Microsoft Office

Job description

Act as the primary point of contact for customer quality-related issues, audits, and communication.

• Lead root cause analysis and implement effective corrective and preventive actions (CAPA) for customer complaints and non-conformances.
• Schedule meeting with the Customer to review and close non-conformance.
• Analyze customer quality data and trends to identify areas for improvement.
• Support internal and external audits, including preparation and follow-up activities.
• Ensure timely and accurate reporting of quality metrics, performance, and issue resolution to customers.
• Collaborate cross-functionally with Program, Engineering, Manufacturing, and Supply Chain to ensure product and process compliance with customer requirements.
• Drive continuous improvement initiatives to enhance product quality and customer experience.
• Experience in First Article Inspection (FAI) and its associated checklist and process control documents.
• Responsible for the Key performance index (KPI) for outgoing and customer quality.
• Provide Training to the teams on quality standards, procedures, and best practices.

Qualifications

• Bachelor’s degree in Engineering, Quality, or a related field.
• 5+ years of experience in a quality engineering role, preferably in a contract manufacturing or oil&gas equipment manufacturing environment.
• Strong knowledge of quality systems and methodologies (ISO 9001, as applicable).
• Proven experience with root cause analysis tools (8D, Fishbone, 5 Whys, etc.) and CAPA processes.
• Knowledge in Quality tools such as FMEA, PMP, SPC, etc. an added advantage.
• Excellent communication and interpersonal skills with the ability to manage customer relationships effectively.
• Detail-oriented with strong analytical and problem-solving skills.
• Proficiency in Microsoft Office and quality tools is a plus.