Public Health Customer Experience Lead

National Environment Agency; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading public organization in Singapore is seeking a professional for its Quality Service Department. The role involves handling public health issues, managing customer feedback, and ensuring compliance with service standards. Candidates should possess excellent communication and writing skills, strong leadership capabilities, and an interest in environmental public health. Join us to contribute to effective customer service and improve public health initiatives in a fast-paced environment.

Qualifications

• Keen interest in environmental public health.
• Strong leadership and teamwork skills.
• Ability to manage multiple priorities.

Responsibilities

• Draft and vet reports for feedback and appeals.
• Manage service-related matters in Public Health.
• Handle difficult customers and perform service recovery.
• Track and analyze feedback and appeals.
• Propose corrective actions for customer service improvement.

Skills

Excellent communication skills

Interpersonal skills

Excellent writing skills

Leadership skills

Proficient in Microsoft Office

Interest in environmental public health

Job description

A leading public organization in Singapore is seeking a professional for its Quality Service Department. The role involves handling public health issues, managing customer feedback, and ensuring compliance with service standards. Candidates should possess excellent communication and writing skills, strong leadership capabilities, and an interest in environmental public health. Join us to contribute to effective customer service and improve public health initiatives in a fast-paced environment.