Project Manager (Vendor Operations)

SALT TALENT SEARCH PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Client Solutions Manager for a 9-month renewable contract. The role focuses on strategic partnership and stakeholder management, vendor performance, and driving operational efficiency. Ideal candidates will have a BA/BS degree or at least 5 years of experience in project or program management. Strong problem-solving, communication skills, and vendor relationship management experience are crucial. This position offers a unique opportunity to work with a leading social media client.

Qualifications

• 5+ years of experience in project/program management within online operations.
• Proven ability to work independently and drive projects to completion.
• Experience managing vendor relationships or external partnerships.

Responsibilities

• Manage strategic partnerships and stakeholder relationships.
• Drive vendor performance improvements and quality enhancements.
• Monitor vendor performance against established targets.

Skills

Project management

Stakeholder management

Problem-solving

Communication

Vendor relationship management

Education

BA/BS degree

Job description

SALT Talent is looking for a Client Solutions Manager rolein Singapore for a Social Media client for 9 months & renewable contractrole.

Responsibilities:

• Strategic Partnership & Stakeholder Management
• Develop deep understanding of issues facing premier partners and their impact on clientsproducts and communities
• Serve as primary liaison between Premier Partner Operations (PPO) team globallyand cross-functional teams including Scaled Operations, GO Systems,Support Experience Operations, and Operations - Security Compliance Accessand Risk (OSCAR)
• Drive vendor performance improvements and quality enhancements through strategiccollaboration and relationship management
• Vendor Operations & Performance Management
• Manage vendor operations through collaborative partnerships with relevantstakeholders to address operational challenges and identify improvementopportunities
• Proactively drive implementation of improvement initiatives and processes aligned withGlobal Operations standards and best practices
• Monitor vendor performance against established targets and conduct deep-diveanalyses with specific teams to ensure compliance
• Provide escalation support to vendors, ensuring optimal workflow functionality andcomprehensive operational support
• Leverage technology and automation solutions to streamline vendor managementprocesses and enhance operational efficiency

Qualification:

• BA/BS degree or 5+ years of demonstrated experience in project/programmanagement within online operations, policy support, technical support orproduct support environments
• Proven ability to work independently with a strong track record of takinginitiative and driving projects to completion with minimal supervision
• Experience navigating complex, large-scale organizations with multiple teams andstakeholders, demonstrating effective cross-functional collaboration bothinternally and with external partners
• Strong problem-solving capabilities in collaborative, fast-paced environmentswith competing priorities
• Excellent communication and influencing skills with ability to build consensus anddrive alignment across diverse stakeholder groups
• Experience managing vendor relationships or external partnerships

CEI No: R1659595 / EA No: 07C3147