Project Manager (Veeva CRM)

Cognizant; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading global technology company is seeking an experienced Project Manager to lead CRM transformation projects in Singapore's pharmaceutical sector. The ideal candidate will have 10+ years of project leadership, particularly in enterprise-wide CRM deployments. They must also possess hands-on experience with Veeva and/or Salesforce CRM platforms and a solid understanding of regulatory requirements. This role involves managing cross-functional teams, executing a detailed RFP process, and ensuring compliance throughout the project lifecycle.

Qualifications

• 10+ years of project leadership experience in CRM transformation within pharmaceuticals.
• Experience leading at least two full-cycle CRM deployments in a complex, multi-market organization.
• Hands-on experience with Veeva and/or Salesforce CRM platforms is essential.

Responsibilities

• Lead workshops to gather and analyze business requirements for a new CRM platform.
• Plan and execute the RFP process ensuring compliance with all internal policies.
• Manage the end-to-end migration project, ensuring timely delivery within budget.

Skills

Project leadership

Stakeholder management

Change management

Communication skills

Detail-oriented risk management

Education

PMP, PRINCE2, or Agile certification

Tools

Veeva CRM

Salesforce CRM

Job description

Key Responsibilities

Pre-RFP phase:

• Lead high-level workshops and interviews with key stakeholders (Sales, Marketing, Customer Service) to gather and analyze business requirements.
• Critically, this includes navigating and arbitrating conflicting requirements, balancing competing priorities, and driving the business towards a consensus on the essential needs for the new CRM platform.
• Translate the unified business needs into precise functional and technical specifications to build a robust RFP.

RFP Phase:

• Plan and execute the RFP process in collaboration with Procurement, ensuring compliance with all internal policies.
• Facilitate vendor demos, scoring, and selection, providing clear, data-driven recommendations to leadership.
• Develop the comprehensive business case and financial justification required to secure project funding and executive approval.

Execution Phase:

• Manage the end-to-end migration project, including scoping, planning, execution, monitoring, and stabilization, using project management framework.
• Proactively manage stakeholder expectations, providing transparent and regular progress reports to executive sponsors and steering committees, ensuring alignment is maintained throughout the project lifecycle.
• Ensure unwavering compliance with all pharmaceutical regulations, including GxP, PDPA, and data integrity/audit trail requirements.
• Lead a cross-functional team of internal experts and external vendors to deliver project outcomes on time and within budget.

Job Requirements

• 10+ years of project leadership experience, with a specific focus on enterprise-wide CRM transformation and migration projects within the pharmaceutical or life sciences industry.
• Must have led at least two full-cycle CRM deployments or migrations in a complex, multi-market pharmaceutical organization.
• Demonstrated, hands‑on experience with Veeva and/or Salesforce CRM platforms is essential. The candidate must understand the architectural, functional, and compliance nuances of these systems in a pharma context.
• Expert‑level knowledge of pharmaceutical regulatory environments, including GxP, PDPA, and data integrity requirements, is preferred.
• Certified in PMP, PRINCE2, or Agile methodologies.

Core Competencies

• Mastery in planning and executing strategies for enterprise-wide change management, minimizing disruption during and after the migration.
• Mastery in stakeholder management, with a proven ability to arbitrate disputes, negotiate trade‑offs, and build consensus among senior leaders and functional teams who may have misaligned objectives.
• Strategic thinker with a meticulous, detail‑oriented approach to risk management, compliance, and budget control.
• Proven ability to lead and motivate distributed, cross‑functional teams and manage vendor relationships across different regions
• Exceptional communication and presentation skills, with the ability to tailor messaging for both senior business executives and technical teams.

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