Project Manager

PTECH INTEGRATED PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service management company in Singapore is seeking a Manager to oversee consumer satisfaction, staff development, and operations. The ideal candidate has at least 5 years of experience in ACMV works, holds a Singapore Class 3 Driver’s License, and is proficient in Microsoft Office and AutoCAD. Responsibilities include ensuring adherence to safety standards and managing a high-performing team.

Qualifications

• At least 5 years of experience managing ACMV works.
• Possess a Singapore Class 3 Driver’s License.
• Manage Work at Height Certificate - Assessor/Manager.

Responsibilities

• Responsible for consumer satisfaction, staff development and operations management.
• Attend to clients' enquiries and feedbacks.
• Ensure adherence to customer guidelines for all site activities.

Skills

Consumer satisfaction management

Staff development

Operations management

Conflict resolution

Safety standards adherence

Team performance monitoring

Tools

Microsoft Office

AutoCAD

Job description

Responsibilities

• Responsible for consumer satisfaction, staff development and operations management.


• Attend to clients' enquiries and feedbacks, including service recovery.


• Facilitate and ensure that work related to fault, repair, installation, maintenance and emergencies are completed within the appropriate timelines and standards.


• Understand site-specific requirements to address operational challenges, resolve conflicts, inspire and maintain a high-performing team.


• Ensure adherence to customer guidelines for all site activities including safety standards and house rules.


• Plan visits to check technician performance, job progress, inventory and customer satisfaction.


• Conduct daily team meetings for review and development.


• Plan, design, and organise staff training programmes.


• Attend to requests and respond to emergency call after working hours.


• Any other ad-hoc assignments assigned by the Management.

Requirements

• 5 years of experience managing ACMV works.


• Possess a Singapore Class 3 Driver’s License.


• Proficient in Microsoft Office and AutoCAD.


• Manage Work at Height Certificate - Assessor/Manager.


• OFAC Certification an added advantage.


• This position is open to Singaporeans and Singapore PR only.