Project Director

NTT Singapore Pte Ltd; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A global IT services company is seeking a Director of Client Projects in Singapore to lead the planning and execution of client implementation projects. This leadership role requires significant project management experience and excellent communication skills, focusing on delivering complex projects on time and within budget. The ideal candidate will manage resources effectively and work collaboratively with cross-functional teams to ensure customer satisfaction and operational excellence.

Qualifications

• Significant project management experience including high complexity projects.
• Experience interacting with executive stakeholders and providing feedback.
• Ability to coordinate project activities for completion.

Responsibilities

• Oversee execution and completion of client implementation projects.
• Monitor project completion from initiation through delivery.
• Provide leadership and guidance to project managers and teams.

Skills

Communication and stakeholder engagement

Client implementation project management

Organizing and planning

Attention to detail

Interpersonal skills

Analytical skills

Problem-solving

Ability to work under pressure and meet deadlines

Ability to manage conflict

Ability to solve problems creatively

Education

Bachelor's degree or equivalent

PMI, Project management professional, CAPM, PMP or Prince 2

Tools

Project management software tools

Job description

The Director, Client Projects is a leadership role, responsible for developing and directing the planning / strategic planning of multiple projects related to client implementation.

This role oversees the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.

This leadership role drives a culture of collaboration and innovation across their teams focused on achieving operational excellence.

Key responsibilities

• Oversees the execution and completion of client implementation projects.
• Oversees people who lead complex projects supporting the company-client relationship, ensuring customer satisfaction.
• Provides budget analysis, labor planning, and coordination of activities between client and company employees.
• Monitors project completion from initiation through delivery to meet revenue and cost projections.
• Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
• Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
• Determines and defines client implementation project scope and objectives.
• Prepares budget based on scope of work and resource requirements.
• Creates the project management plan based on requirements and obtain sign off.
• Tracks complex projects cost to monitor compliance to budget.
• Develops and manages a detailed client implementation project schedule and work plan.
• Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Utilises industry best practices, techniques, and standards throughout entire project execution.
• Monitors progress and make adjustments as needed.
• Measures project performance to identify areas for improvement.
• Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports.
• Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively.
• Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery.
• Provides leadership, guidance, and support to project managers and implementation teams. Fosters a collaborative work environment, empowers the team, and drives a culture of excellence and accountability.

To thrive in this role, you need to have

• Significant communication and stakeholder engagement skills at senior leadership / executive level (internal and external).
• Significant client implementation project / program management skills.
• Excellent organizing and planning skills.
• Excellent attention to detail and accuracy.
• Excellent interpersonal skills and extremely resourceful.
• Adaptable with excellent analytical skills.
• Proactive approach with the ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to manage conflict using a solution-focused approach.
• Ability to solve problems creatively.
• Significant ability to complete projects according to outlined scope, budget and timeline.
• Ability to coordinate the activities of a team and variety of stakeholders to drive completion of projects.

Academic qualifications and certifications

• Bachelor's or equivalent degree in the relevant field of study.
• Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.

Required experience

• Significant professional experience in project management gained within a global IT services organization.
• Significant project management experience including high complexity, cross services / technology domain solutions.
• Significant experience using with project management software tools, methodologies, and best practices.
• Significant demonstrated experience managing the entire project lifecycle.
• Significant demonstrated experience coordinating operational tasks of a team.
• Significant demonstrated experience delivering client implementation projects.
• Significant experience delivering projects using an agile methodology.
• Significant experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities.
• Significant experience interacting with executive stakeholders and providing feedback in steering committee meetings.
• Significant people management / leadership experience gained within a global IT services organisation.