Programme Operations & Client Services Lead

National University of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Programme Operations Coordinator to support postgraduate and executive education programmes. This role involves managing operations, enhancing processes, and ensuring a positive learner experience. The ideal candidate has a diploma or bachelor's degree and at least 2 years of relevant experience, along with strong communication skills and proficiency in MS Excel. A passion for educational operations and client service is essential.

Qualifications

• At least 2 years of relevant experience in programme operations and customer services.
• Experience in an educational institute preferred.

Responsibilities

• Manage end-to-end programme operations for Executive Education and/or Graduate Programmes.
• Collaborate cross-functionally to manage key client accounts.
• Coordinate class operations through effective timetable planning.
• Lead/support events such as student commencement ceremonies.
• Review and enhance operational processes for efficiency.
• Perform data analysis and generate reports for decision-making.
• Provide secretarial and administrative support for meetings.
• Partner with teaching staff to strengthen client-centricity.
• Undertake ad-hoc projects related to programme operations.

Skills

Strong communication skills

Customer service orientation

Organizational skills

Attention to detail

Teamwork

Education

Diploma holder/Bachelor's degree

Tools

MS Excel

Job description

A leading educational institution in Singapore is seeking a Programme Operations Coordinator to support postgraduate and executive education programmes. This role involves managing operations, enhancing processes, and ensuring a positive learner experience. The ideal candidate has a diploma or bachelor's degree and at least 2 years of relevant experience, along with strong communication skills and proficiency in MS Excel. A passion for educational operations and client service is essential.