Production Support Specialist (Payments / Cash / Corporate Banking)

ARGYLL SCOTT CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy in Singapore is seeking an experienced Application Production Services Specialist to support global banking applications. The role focuses on incident resolution and operational stability. Candidates should have a strong technical background, at least 5 years in application support, and familiarity with ITIL practices. The position requires shift-based work and includes on-call responsibilities.

Qualifications

• Minimum 5 years of relevant IT experience in Production/Application Support.
• Strong understanding of ITIL practices and experience with Incident/Problem Management.
• Hands-on experience with Core Java, JDBC, and Middleware tools.

Responsibilities

• Provide L2/L3 production support for business-critical banking applications.
• Conduct root cause analysis and manage Problem Management lifecycle.
• Collaborate with development teams during application onboarding.

Skills

Production/Application Support

ITIL practices

Core Java

Unix/Linux

Database technologies

Communication skills

Tools

IBM WebSphere MQ

Control-M

AppDynamics

Job description

We are looking for an experienced Application Production Services Specialist to join our production support team supporting Global Banking Applications. This is a critical role focused on incident resolution, root cause analysis, and ongoing operational stability of production systems.

This is a 12 months contract role with a potential to extend/convert based on individuals performance.

The ideal candidate will have a strong technical background in application support, a proactive approach to incident and problem management, and the ability to work closely with cross-functional teams including development, infrastructure, and business stakeholders.

Key Responsibilities

• Provide L2/L3 production support for business-critical banking applications.
• Identify, triage, and resolve production incidents in a timely manner.
• Conduct root cause analysis (RCA) and manage Problem Management lifecycle.
• Manage incident and problem tickets through the enterprise ITSM tool.
• Collaborate with development teams during application onboarding or major upgrades.
• Support internal and external audit requirements.
• Work closely with business and operations stakeholders to track KPIs and prioritize enhancements.
• Ensure timely communication of incident status to stakeholders and leadership.
• Assist in release/deployment support and environment readiness activities.
• Engage in capacity and performance management of supported applications.
• Suggest and implement improvements to reduce operational risk and enhance system stability.
• Provide off-hours support as part of an on-call rotation (including weekends and public holidays).

Required Skills & Experience

• Minimum 5 years of relevant IT experience in Production/Application Support or similar roles.
• Strong understanding of ITIL practices and experience with Incident/Problem/Change Management.
• Experience within Corporate Banking - Payments and Cash.
• Hands-on experience with: Core Java, JDBC, EJB, Java Web Services; Middleware tools: IBM WebSphere MQ, Message Broker, JBoss, MuleSoft; Server-side technologies: SOAP/RESTful services, XML/XSLT, MQ, Microservices; Scripting and OS: Strong skills in Unix/Linux and Windows environments; Database technologies: Oracle, DB2, PL/SQL – ability to write complex queries.
• Experience with batch processes – event-driven and schedule-based.
• Familiarity with at least 2–3 monitoring/scheduling tools (e.g., Control-M, Autosys, AppDynamics, Splunk, etc.).
• Ability to handle real-time issue restoration and provide timely updates to stakeholders.
• Strong communication and stakeholder management skills – verbal and written (English).
• Experience in working with cross-functional teams across development, QA, infrastructure, and business.
• Ability to manage multiple tasks and prioritize under pressure.

Desired Skills

• Exposure to end-to-end production service management across: Operational readiness; Release/deployment management; Capacity/availability planning; Production governance and service analytics
• Experience in process improvement and implementation of production support best practices.
• Ability to assess vulnerabilities and maintain metrics to support service stability.
• Experience acting as a point of escalation for complex incidents and coordinating resolution.
• Comfortable working under defined procedures while applying analytical thinking for issue resolution.

Additional Information

• Candidates must be open to shift-based work, including weekends and public holidays, as part of a rotating schedule.
• Strong ownership mindset with a commitment to continuous improvement.
• This role involves on-call support responsibilities.

Argyll Scott Consulting Pte Ltd