Production Support Engineer(IAM)

Unison Consulting Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a skilled professional for a production support role in Identity and Access Management (IAM) tools. Responsibilities include onboarding applications, tracking user issues, and maintaining operating procedures. Candidates should possess experience in large enterprise IAM environments, strong scripting skills, and a background in banking or financial services. A Bachelor's degree in computer science is essential for this position.

Qualifications

• Experience in production support roles in large enterprise IAM environments.
• Strong scripting skills for automation.
• Experience in banking or financial services institutions preferred.

Responsibilities

• Perform production support including application onboarding and updates.
• Track user issues and ensure follow-up until resolution.
• Document and maintain operating procedures.

Skills

Application onboarding

Role Based management

Scripting skills

Microsoft Excel

Access Management lifecycle knowledge

Education

Bachelor’s degree in computer science

Job description

Responsibilities

• Perform production support which include Application onboarding and application matrix updates to in-house IAM tools within SLA.
• Perform production support for HR Lifecycle and Roled Based management to in-house IAM tools within SLA.
• Support the preparations of data in preparations for production support and Audits
• Track issue raised by users and follow up until closure.
• Document and maintain operating procedures
• Develop scripts to automate work

Qualifications

• Working experience in production support roles in large enterprise IAM environment
• Scripting skills to develop scripts for automation
• Strong Microsoft Excel skills and experience.
• Good working knowledge of Access Management lifecycle and process
• Bachelor’s degree in computer science or equivalent
• Experience in banking or financial services institutions preferred