Production Support Analyst

Saksoft Pte Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

An IT support company in Singapore is looking for an experienced professional to manage OpenShift and Kubernetes infrastructures. The ideal candidate will have a minimum of 4 years of experience in Banking IT support, with strong skills in troubleshooting and working collaboratively in fast-paced environments. Responsibilities include maintaining container applications and reviewing technical documentation. Flexible working styles are appreciated.

Qualifications

• Minimum 4 years of experience in Banking IT industry support, especially in internet and mobile banking applications.
• Experience in L2 / L3 support in a high availability / mission-critical environment.
• Strong team player with effective time management skills.

Responsibilities

• Support maintenance of OpenShift and container applications.
• Manage or support Kubernetes infrastructures for at least two years.
• Troubleshoot software code issues and review project documentation.

Skills

L2 / L3 support

OpenShift management

Kubernetes support

Container technologies

High availability systems

ITIL methodology

Script writing/debugging

Tools

OpenShift

Kubernetes

Docker

VMware vSphere

AWS

Remedy

Confluence

JIRA

Job description

Qualifications

• Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
• Strong team player. Flexible and being able to manage time effectively.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• Solid understanding of ITIL methodology.

Responsibilities

• Support maintenance of OpenShift, container native applications and microservice design patterns.
• Two years of experience managing or supporting OpenShift or Kubernetes infrastructures.
• Experience with additional container, virtualization, or cloud technologies like Red Hat OpenShift Container Platform, Kubernetes, Docker, VMware vSphere, Amazon Web Services (AWS), etc.
• Ability to manage the container platform ecosystem.
• Assist in change review of container platform for new versions of OpenShift, Hotfixes, etc.
• Integrate multi-functional applications into container-based support services.
• Participate in a highly collaborative team environment, contributing to all phases of the development lifecycle.
• Troubleshoot software code issues and report findings.
• Review and provide feedback on project technical documentation.
• Assist in the troubleshooting of incidents, timely follow up with development team for fixes.
• Assist with trouble tickets with the ability to create, update, and close tickets, and track items to resolution (Remedy, Confluence, JIRA)
• Hands-On experience in writing / debugging scripts, code, database queries

Software Engineering & Change Management.