Product Operations Specialist (Up $3400, Hybrid WFH, Central)

RecruitFirst Pte. Ltd; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking a candidate for a role focused on product data analysis, operations, and cross-functional collaboration. The ideal applicant should possess strong project management skills and proficiency in Microsoft Office and Google Workspace. Responsibilities include QA checks, community monitoring, and technical issue management. This is a 1-year renewable contract with a hybrid work model offering a salary up to $3400. Interested applicants should send their resumes to the provided email.

Qualifications

• Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel) and Google Workspace.
• Strong project management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills with all levels.
• Highly organized and able to work efficiently in fast-paced environments.
• Strong leadership and mentoring abilities.
• Analytical and proactive in problem-solving.
• Strong stakeholder management skills.

Responsibilities

• Collect, organize, and analyze product data for actionable insights.
• Perform QA checks and manage beta testing for product features.
• Collaborate with teams to improve product performance and decisions.
• Monitor community engagement and sentiment trends.
• Troubleshoot technical issues with engineering teams.
• Maintain and update the knowledge repository.
• Lead operational support initiatives and onboarding.

Skills

Microsoft Office proficiency

Project management

Communication skills

Organizational skills

Leadership abilities

Analytical thinking

Stakeholder management

Tools

Google Workspace

Job description

1 year contract - renewable
Mon - Fri, office hours @ Suntec; Hybrid role - WFH 2-3 days
Salary budget: Up to $3400
Start Jan 2026

Duties

• Product Data Analysis
  Collect, organize, and analyze quantitative and qualitative product data (e.g., adoption rate, CSAT, stickiness) and translate insights into actionable recommendations.

• Product Operations & QA
  Act as the execution arm of the Product Operations team by performing critical QA checks and managing beta testing for new features, versions, and services.

• Cross-Functional Collaboration
  Work closely with cross-functional teams to improve product performance, communicate updates, and support data-driven decision-making.

• Community & Sentiment Monitoring
  Continuously monitor community engagement and social sentiment to identify trends that may impact user experience.

• Technical Issue Management
  Collaborate with engineering teams to troubleshoot issues and ensure timely resolution of escalated technical problems.

• Knowledge Management
  Maintain and update the central knowledge repository, including SOPs, internal guidelines, best practices, training materials, and templates.

• Operational Support Initiatives
  Lead key on-ground operational initiatives such as engagement activities, providing administrative support, and supporting onboarding sessions for new users or partners.

• Regulatory & Operational Configuration
  Configure settings based on local regulatory requirements, and manage continuous improvements based on user feedback and partner needs.

Requirements

• Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel) and Google Workspace.

• Strong project management skills with the ability to manage multiple priorities and deadlines.

• Excellent communication and interpersonal skills across all levels, both internal and external.

• Highly organized, detail-oriented, and able to work efficiently in a fast-paced environment.

• Strong leadership and team management abilities; able to guide, mentor, and motivate others.

• Analytical and solutions-driven, with a proactive approach to problem-solving.

• Strong stakeholder management skills and the ability to build effective working relationships.

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below

Alicia Lim Si Le

R2197748

EA License No. 13C6342

Only shortlisted candidates will be contacted.Thank you

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