Product Executive

PlayPark; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A gaming company in Singapore is seeking a Product Executive to manage day-to-day operations for MapleStorySEA. Candidates should have a strong passion for games, particularly MMORPGs, and be fluent in both English and Japanese. This role involves localization, collaboration with various teams, and the ability to analyze and report on gameplay trends. Candidates with experience in gaming or knowledge of MapleStorySEA are preferred.

Qualifications

• Fluency in English (written and spoken).
• Fluency in Japanese (mandatory for translations).
• Strong passion for games and understanding of gamer psychology.
• Prior experience in gaming, publishing, or live operations is a strong plus.

Responsibilities

• Localize in-game content for marketability and player preferences.
• Coordinate live operations and resolve in-game incidents.
• Monitor user and gameplay trends to improve product metrics.
• Work closely with marketing for campaign execution.
• Support product information needs for GM/CS teams.

Skills

Passion for games, especially MMORPGs

Excellent communication and collaboration skills

Self-driven, ownership, and accountability

Strong multitasking and project management skills

Data-driven mindset

Education

Diploma or Bachelor’s degree in Business, Game Design, Communications, or related field

Job description

Job Overview

We are seeking motivated, results-driven team players who can help us push MapleStorySEA to the next level. As the Product Executive, this role drives day-to-day operations, content planning, and cross-functional collaboration for MapleStorySEA. The Product Executive works closely with the Product Manager to uphold the game’s position in the market, support revenue growth, and ensure player satisfaction. This role requires hands‑on execution, ownership, and accountability, from driving initiatives to seeing them through and delivering measurable results. If you thrive in a fast-paced environment, love games, and have the creativity and discipline to execute from start to finish, we want you on our team.

Key Responsibilities

• Localize in-game content to align with marketability, player preferences, and regional/local culture.
• Coordinate live operations, including resolving in-game incidents promptly with cross-functional teams.
• Oversee translation and adaptation of assets for Japanese IP collaborations, ensuring high-quality and culturally accurate content.
• Monitor, analyze, and report on user and gameplay trends, providing actionable insights to improve product metrics and KPIs.
• Track campaign and feature performance, generating regular reports and dashboards.
• Spot operational risks and propose solutions early to maintain product stability and service quality.
• Work closely with marketing to plan and execute campaigns that drive acquisition, recall, retention, and spending.
• Coordinate with developers, IT, QA, CS, and Marketing to ensure smooth product launches and feature rollouts.
• Support GM/CS teams with accurate product information, tools, and reporting.
• Contribute to product roadmaps by providing insights from player feedback, user research, and data analysis.
• Conceptualize improvements and feature ideas to enhance the player journey.
• Ensure marketing and community initiatives are aligned with product objectives.
• Take ownership of assigned projects from planning to completion.
• Support both online and offline events.
• Execute ad hoc tasks and operational needs as directed by the Product Manager.

Job Requirements

Must‑Have Skills

• Diploma or Bachelor’s degree in Business, Game Design, Communications, or related field.
• Strong passion for games, especially MMORPGs, with understanding of gamer psychology and community behavior.
• Fluency in English (written and spoken).
• Fluency in Japanese (JP) is mandatory, to manage translations for JP IP collaborations.
• Excellent communication and collaboration skills with cross-functional teams.
• Self-driven with a high sense of ownership and accountability.
• Creative thinker who can balance player needs with business objectives.
• Strong multitasking and project management skills, with ability to deliver under pressure.
• Data-driven mindset, able to analyze metrics and translate them into actionable strategies.
• Detail-oriented, with the resilience to follow through until results are delivered.
• Prior experience in gaming, publishing, or live operations is a strong plus.
• Familiarity with MapleStorySEA (post-2022 updates) is a big advantage.

Nice-to-Have

• Proficiency in Korean, Mandarin, and other SEA languages (to handle cross-regional communications and additional IP collaborations).
• Experience working directly with Japanese or Korean developers/IP owners, understanding their working styles and expectations.
• Knowledge of MMORPG communities and gaming culture in SEA.