Processing Support Officer

People Advantage Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A reputable staffing agency in Singapore seeks an analytical individual to perform data collation and analysis for housing applications. The ideal candidate will have strong proficiency in Microsoft Excel and effective communication skills for liaising with stakeholders. Responsibilities include generating reports, addressing public inquiries, and assessing unique housing cases. This is a 1-year contract role with a focus on accuracy and detail in handling complex situations.

Qualifications

• Strong proficiency in Microsoft Excel and basic reporting skills.
• Effective communication skills for drafting reports and correspondence.
• Ability to independently assess and propose actions for complex cases.

Responsibilities

• Perform data collation and analysis for housing applications.
• Provide reports to Licensing Management.
• Assist with handling public enquiries and appeals.
• Conduct preliminary assessments for unique housing applications.

Skills

Microsoft Excel proficiency

Microsoft Office applications

Good communication skills

Analytical thinking

Attention to detail

Job description

Job Description

1. Perform data collation and analysis of the pre-entry housing applications received
2. Provide daily and monthly statistical reports to Licensing Management
3. Assist to generate non-compliance statistics and generate letters for administrative letters to be imposed on non‑compliant employers
4. Attend to public enquiries received via CRM or phone and to assist with handling appeals against the administrative actions
5. Conduct preliminary assessment for housing applications with unique circumstances and propose appropriate course of actions

Requirements

1. Strong proficiency in Microsoft Excel with the ability to perform accurate data collation, analysis, and basic reporting.
2. Proficient in Microsoft Office applications particularly Outlook, for effective email correspondence and case coordination.
3. Good written and verbal communication skills with the ability to draft clear responses, prepare reports, and communicate effectively with stakeholders.
4. Ability to independently assess cases and propose appropriate courses of action especially when handling non‑standard or complex cases with unique circumstances.
5. Strong attention to detail and analytical thinking ensuring accuracy in data handling and sound judgement in case processing.

This is a 1-year Contract position under People Advantage(Certis Group). We appreciate your application and regret only shortlisted candidates will be notified.

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