Process Support Engineer (Based in Singapore & India)

Applied Materials; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A global leader in materials engineering is seeking a Process Support Engineer in Singapore. You will guide products through their lifecycle, optimize performance, and ensure customer satisfaction. The role requires a degree in engineering and a proactive mindset, with experience in the semiconductor industry preferred. Applicants must work in Singapore for three years before relocating to India for subsequent years.

Qualifications

• Candidates with process-related experiences in semiconductor industry will be considered for higher positions.
• Prior work experience in a technical support or field service role is advantageous.
• Resourceful and proactive mindset to diagnose and resolve complex technical issues.

Responsibilities

• Liaise between the customer and the Business Unit for assigned projects.
• Provide customer support through on-site installation and equipment diagnosis.
• Optimize tool performance to meet customer processes and integration requirements.

Skills

Customer service skills

Problem-solving

Technical support experience

Verbal and written communication

Education

PhD/ Master/ Bachelor in Engineering studies

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/).

As a Process Support Engineer (PSE), you’ll play a key role in guiding products through the entire lifecycle, from initial concept to final qualification. As a PSE, you will optimize product recipes to ensure peak performance tailored to our customer’s needs. You will collaborate with our globally recognized R&D teams and work directly with customers in their fabrication facilities to create cutting-edge solutions. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Utilize data extracted from our equipment and process results to adjust and improve performance. Utilize statistical data to analyze and monitor process trends.
• Apply your growing knowledge of best practices to offer a new perspective using existing solutions.
• Collaborate with cross functional stakeholders like R&D, field service, manufacturing, etc.

Requirements

• PhD/ Master/ Bachelor in Engineering studies
• Candidates with process-related experiences in semiconductor industry will be considered for higher position
• Prior work experiences in a technical support or field service role will be an added advantage
• Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills to interact with customers and colleagues
• Ability to provide excellent customer service and build rapport with clients
• Candidates must agree to work in Singapore for the first 3 years before relocating back to India

Work Location

• Singapore (For the first 3 years)
• India (From 4th year onwards)

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.