Problem Manager – ITIL Incident & Banking Lead

GMP Technologies; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology recruitment agency is seeking a Problem Manager based in Singapore. This role involves establishing the problem management framework, leading investigations for major incidents, and managing problem records using ITIL processes. The ideal candidate will have at least 6 years of experience in incident/problem management, ideally within banking or financial services. Proficiency in ServiceNow is essential. This opportunity offers a chance to significantly impact operational efficiency and problem resolution strategies.

Qualifications

• Minimum 6 years of experience in Incident and/or Problem Management.
• Strong understanding of ITIL processes.
• Prior experience in banking or financial services is advantageous.

Responsibilities

• Establish and maintain the problem management framework.
• Lead root-cause investigations for major incidents.
• Manage the lifecycle of problem records adhering to ITIL processes.

Skills

ITIL Incident and Problem Management

Coordination of IT technical investigations

Collaborative skills with distributed teams

Proficient in Microsoft Excel

Strong knowledge of ServiceNow

Tools

ServiceNow

Microsoft PowerPoint

Microsoft Visio

Job description

A leading technology recruitment agency is seeking a Problem Manager based in Singapore. This role involves establishing the problem management framework, leading investigations for major incidents, and managing problem records using ITIL processes. The ideal candidate will have at least 6 years of experience in incident/problem management, ideally within banking or financial services. Proficiency in ServiceNow is essential. This opportunity offers a chance to significantly impact operational efficiency and problem resolution strategies.