Post Sales Engineer

MASS POWER SERVICES PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT service provider in Singapore is seeking a hands-on technical professional for customer engagement in IT monitoring solutions. The role involves leading implementations, tailoring solutions for customer infrastructures, and ensuring effective onboarding and training. Ideal candidates should have 3–5 years of relevant experience, strong networking knowledge, and analytical skills. Exposure to cloud technologies and scripting is a plus. This position is based in the Shenton Way Area, requiring some travel for client projects.

Qualifications

• 3-5 years of experience in IT technical post-sales or systems engineering role.
• Strong knowledge of networking and operating systems (Windows, Linux).
• Interest in learning new technologies and solving real world problems.

Responsibilities

• Lead post-sale implementation and configuration of IT monitoring software.
• Work with customers to tailor deployments based on their infrastructure.
• Manage customer expectations through proactive communication.

Skills

IT technical post-sales experience

Networking knowledge

Analytical problem-solving skills

Customer support and engagement

Java/J2EE knowledge

Scripting technology exposure

Cloud architecture knowledge

Virtualization technologies knowledge

Job description

This is a hands-on, technical position. The key responsibilities for this position are:

• Lead post-sale implementation, configuration, and integration of IT monitoring software solutions.

• Work closely with customers to understand their infrastructure (servers, networks, applications, cloud environments, etc.) and tailor deployments accordingly.

• Assist in onboarding, training, and knowledge transfer to customer technical teams.

• Develop and document best practices, integration guides, and monitoring templates.

• Manage customer expectations through clear communication and proactive follow-up.

• Identify product enhancement opportunities and relay feedback to internal teams.

Requirements

• 3-5 years of experience working in IT technical post-sales, implementation, or systems engineering role with B2B IT support.

• Strong knowledge of networking, operating systems (Windows, Linux), and infrastructure monitoring.

• Must be interested in working in a customer support and customer engagement role.

• Must be interested in learning new technologies and applying them to solve real world problems.

• Must have good analytical problem-solving skills.

• Understanding of Java/J2EE technologies and web applications is a plus.

• Exposure to any scripting technology (batch/Unix shell/Power shell) is a plus

• Exposure to cloud architecture, Containers, DevOps is a plus

• Exposure to Citrix, VMware, and other virtualization technologies is a plus.

• Prior experience with enterprise monitoring tools is a plus.

• Must be ambitious, competitive, energetic; should be a results-oriented team player.

• Must be willing to travel to different customer places and work on multiple projects concurrently.

• Working location at Shenton Way Area