Policy Specialist, Legal Content Policy and Standards, Trust and Safety - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

An international technology company is seeking a Trust & Safety professional in Singapore to lead discussions on content moderation and legal issues, manage content operations, and develop policies. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in a policy or regulatory environment. This role requires strong problem-solving abilities, effective communication, and the ability to work non-standard hours. Join a team dedicated to ensuring user trust and safety across Google products.

Qualifications

• Minimum 2 years of experience in a policy, legal, or regulatory environment.
• Ability to work on non-standard hours including weekends.
• Knowledge of the socio-political landscape and current events in South Asia.

Responsibilities

• Lead discussions on content moderation trends and legal removals.
• Manage content operations and sensitive government requests.
• Develop scalable policies for handling requests.
• Participate in on-call rotations for priority escalations.

Skills

Content review

Project management

Excellent problem-solving skills

Communication skills

Education

Bachelor's degree or equivalent

Job description

Product area

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Job description

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem‑solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you’re a big‑picture thinker and strategic team‑player with a passion for doing what’s right. You work globally and cross‑functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

Job responsibilities

• Be a thought leader for legal removals issues by identifying and analyzing content moderation trends and key policy issues affecting the Internet in the Asia Pacific/South Asia region. Lead discussions with cross‑functional stakeholders on emerging regulations and its implications on legal removals landscape at Google.
• Manage content operations and drive escalations of sensitive government requests by liaising with Product, Policy, Enforcement, Communications, and Legal teams. Balance various legal considerations in order to effectively resolve issues.
• Develop and launch scalable policies and guidelines for managing large volumes of requests, based on different regional trends and legal issues.
• Review graphic, controversial, or upsetting content.
• Participate in the on‑call rotation schedule to manage priority escalations that may occur outside of standard non‑work hours including weekends/holidays.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a policy, legal, regulatory environment, content review, Trust and Safety, or technology environment.
• Ability to work non‑standard, on‑call rotation work hours, including weekends.

Preferred qualifications

• Experience in technology industry business areas such as trust and safety, operations or legal.
• Knowledge of the socio‑political landscape and current events in South Asia regions.
• Knowledge of the technology sector, Large Language Models (LLMs), and key policy issues affecting the internet (e.g., intellectual property, free expression, online safety).
• Excellent project management and communication skills, with cross‑functional partners.
• Excellent problem‑solving skills with attention to detail in a changing environment.