Policy Admin Officer (Life Insurance)

PARK AND PARTNERS CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global financial provider in Singapore seeks a meticulous Policy Administrator to support their Operations team. The ideal candidate will have at least 5 years' experience in the insurance industry, proficient in Microsoft Office, and has a service-oriented mindset. Responsibilities include administrative support, processing insurance applications, and managing client communications. This position offers a dynamic working environment with opportunities for professional growth.

Qualifications

• At least 5 years of experience in the insurance industry.
• Proactive and willing to master internal systems.
• Experience with AML/KYC procedures is advantageous.

Responsibilities

• Provide administrative support to internal teams and clients.
• Review client documentation for accuracy and compliance.
• Process new insurance applications and policy servicing requests.
• Liaise with custodian banks on account matters.
• Manage customer service communications.
• Prepare management and operational reports.

Skills

Customer service orientation

Attention to detail

Proficiency in Microsoft Office

Knowledge of CDD/AML procedures

Education

Diploma or Degree

Job description

Our client is leading global financial provider of cross-border wealth planning and employee benefits solutions, supporting high-net-worth individuals and international companies across multiple markets. Their Singapore office is expanding, and are looking for a dedicated policy administrator to join the Operations team.

This role is ideal for someone who is meticulous, service-oriented, and experienced in insurance operations, AML/KYC, and client servicing—especially within the high-net-worth (HNW) client segment.

Key Responsibilities

• Provide high-quality administrative and customer service support to internal teams, intermediaries, and clients.

• Review client documentation for completeness, accuracy, and risk assessment requirements.

• Process new insurance applications and policy servicing requests, including due diligence checks (name screening, public domain searches, AML/KYC, remediation, source-of-wealth reviews).

• Perform data entry for applications and post-sales transactions.

• Liaise with custodian banks on account opening and account-related matters.

• Manage the customer service mailbox and respond to all incoming correspondence (emails, letters, faxes), including complaint handling and resolution.

• Handle product and service-related enquiries from internal teams, intermediaries, and clients.

• Prepare periodic management and operational reports.

• Assist with special projects, process improvements, and other administrative duties as required.

Requirements

• Diploma or Degree holder with at least 5 years’ experience in the insurance industry.

• Additional certifications such as M5, M9, or LOMA will be an advantage.

• Proficient in Microsoft Office applications.

• Proactive, fast learner with willingness to master internal systems.

• Meticulous with strong attention to detail and accuracy.

• Independent team player with initiative and a continuous improvement mindset.

• Knowledge of CDD/AML procedures within an insurer environment will be an advantage.

Only shortlisted candidates will be contacted.