Platform Operation Specialist

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore seeks an experienced Product Manager for their Trust & Safety team. The role focuses on optimizing workflows and enhancing product capabilities through data-driven strategies. Candidates should have at least 4 years in product management, ideally with experience in technical fields. Strong analytical skills, effective communication, and the ability to manage cross-functional projects are essential. This position offers an opportunity to impact the operational capabilities of the organization.

Qualifications

• 4+ years in product or project management, focused on back-end systems.
• Strong logical thinking and technical understanding of system architecture.
• Proven ability to convey business requirements to technical teams.

Responsibilities

• Analyze user feedback and conduct research to understand business needs.
• Manage data infrastructure improvements to support business optimization.
• Coordinate with R&D teams to implement product solutions successfully.
• Track and manage progress of platform requirements to ensure quality delivery.
• Create operation documents and lead training sessions for user enablement.
• Continuously identify and improve operational processes.
• Liaise across teams to address issues and coordinate resources for projects.

Skills

Data-driven mindset

Product management expertise

Strong analytical skills

Education

Bachelor's degree in Computer Science or related field

Tools

Al applications

LLM (Language Learning Models)

Job description

Responsibilities

About the team The Systems Infrastructure and Excellence (SIE) team plays a critical role in enhancing the operational capabilities and infrastructure of the Trust & Safety (T&S) organization. We focus on optimizing and automating workflows for T&S systems to reduce operational costs and drive process excellence through strategic roadmapping and business prioritization.

Our core functions include building robust tooling governance that aligns with compliance requirements and removing tooling fragmentation to create a more cohesive environment. We also empower moderation efficiency and quality with Al applications and collaborate with Operations, Engineering and Product teams to deliver user-centric solutions. Additionally, we build common frameworks to integrate both human and machine moderation and deliver advanced business analytics to provide actionable insights.

Responsibilities:

• User and Business Insight: Deeply understand business requirements by analyzing user feedback, conducting user research, and leveraging data to identify pain points and user needs.
• Data Strategy: Define and manage the data index system, identify key metrics, and drive data infrastructure improvements to support business optimization.
• Product Implementation: Translate business requirements into clear product documentation (MRD/BRD), develop platform and tool-based solutions, and coordinate with R&D teams to ensure successful implementation.
• Project Management: Proactively track and manage the progress of platform requirements, from testing and verification to launch and promotion with the business, to ensure timely and high-quality delivery.
• User Enablement: Create and maintain platform operation documents, lead training sessions, and promote new features to boost user adoption and product understanding.
• Process Optimization: Continuously identify and improve and automate operational processes to enhance efficiency and effectiveness across the product development lifecycle.
• Cross-Functional Collaboration: Serve as the primary liaison for cross-functional teams (including R&D, business, and legal), respond to urgent issues, and coordinate resources to ensure the smooth execution of global projects.

Qualifications

Minimum Qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 4+ years in product or project management, with a focus on back-end systems or workflow management.
• Experience/knowledge with Al and LLM
• Strong ability to quickly grasp complex business contexts, logic, and system architecture.
• Data-driven mindset with the ability to use data to inform business optimization.
• Exceptional logical thinking, business abstraction, and technical understanding.
• Proven ability to communicate effectively with product and R&D teams to translate business needs into technical requirements.