Platform engineer - ITSM

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions company in Singapore is looking for a professional to enhance and maintain their ITSM platform. The role includes developing service requests, performing operational enhancements, and ensuring compliance with IT standards. Candidates must have experience with key tools such as Service Now and SmartIT. The position entails collaboration with IT teams for troubleshooting and support, making strong technical skills essential.

Responsibilities

• Develop service requests in ITSM platform.
• Perform operational maintenance and enhancement of ITSM platform.
• Provide support for IT service management implementation.
• Analysis of service requests and enhancement of catalogue items.
• User requirement gathering and solution design.
• Create reports for ITSM service requests.
• Knowledge transfer to internal ITSM team.
• Ensure compliance with IT security standards.

Skills

Helix

MyIT

SmartIT

Service Broker

Smart Reporting

Service Now (SNOW)

Job description

Responsibilities

• Develop service requests in ITSM platform.
• Perform ITSM platform operational maintenance and enhancement.
• Provide support in implementation of IT service management activities which includes the following areas:
  • Catalogue: Analysis of service requests and enhancement the catalogue items.
  • Catalogue Service Request Implementation.
  • User requirement gathering and solution design.
  • Build or enhance service requests in ITSM platform.
  • Create reports for ITSM service requests.
  • System documentation, user guide and training.
  • Knowledge transfer to internal ITSM team.
  • ITSM setup and configuration that adhere to the current ITSM process.
  • ITSM platform patching, upgrade, and maintenance works.
  • Work with Automation/Orchestration team to integrate with catalogs, approvals, and workflows.
  • Ensure items worked on adhere to the current design and structure.
  • Maintain and develop technical documentation and standard operational procedures.
  • Ensure compliance with IT security standards, policies and procedures.
  • Work closely with various IT Infrastructure and Operations teams to support and troubleshoot problems and issues.

Skill Set Must have

• Helix
• MyIT
• SmartIT
• Service Broker
• Smart Reporting
• Service Now (SNOW)

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