Pilates Studio Manager

Flex Studio Singapore; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

A premier fitness studio in Singapore is seeking an experienced Studio Manager to oversee the operations and staff at the location. The ideal candidate will have at least 3 years of management experience in the fitness industry, with strong sales and customer service skills. Proficiency in English is essential, while knowledge of Cantonese and Mandarin is a plus. Responsibilities include managing daily operations, customer service protocols, and ensuring the cleanliness of the studio. A competitive salary and team bonus for meeting targets are offered.

Benefits

Team bonus for achieving monthly targets

Qualifications

• 3 years of management experience in the fitness industry.
• Proficient in customer service and operational procedures.
• Ability to manage staff and ensure compliance with studio policies.

Responsibilities

• Oversee daily operations and staff management at the studio.
• Develop and maintain customer service protocols.
• Manage the physical plant and ensure cleanliness standards.

Skills

Customer Service Management

Sales Knowledge

Fluent English

Cantonese

Mandarin

Tools

MindBody Online (MBO)

Job description

Upscale Classical Pilates fitness Studio with one studio in Singapore and two in Hong Kong, seeks experienced Studio Manager to oversee the Singapore location. Candidate will have senior management experience in the fitness industry with knowledge of sales, customer service and physical plant operations; knowledge of MBO. Position overseas Studio Supervisor and other Front Desk Team members, and liaises with HR, Marketing, Sales and Company Director. Fluent in English, with Cantonese and Mandarin a plus. We are seeking candidates proficient in Cantonese and Mandarin to effectively communicate with Cantonese and Mandarin-speaking clients. Successful candidates will have 3 years’ management experience in the fitness industry, and suitable references. Salary commensurate with experience. Team bonus offered for achieving monthly targets. This role may also handle Sales, with additional commission structure offered.

Studio Manager Responsibilities

A. Customer Service/Company Operations Management

• Daily, Weekly, Monthly procedures for Customer Service/Front Desk
• Recruit, train and manage Front Desk Staff in all Customer Service and Operational procedures as well as Sales; set studio policies
• Follow and train staff in Customer Service protocol
• Reviewing of POS system and terms (credit card, PayWave etc)
• Answer enquiries for corporate and charity classes
• Schedule instructors, classes and workshops
• MindBody Online (MBO) management
  • Checking unpaid visits monthly
  • Freeing up slots for new clients (make the call to cancel class, or adjusting instructor’s availability)
  • Setting and updating pricing
  • MBO Comms: (listed policies, waivers, auto-emails, client forms, etc)

B. Physical Plant

• Oversee physical plant; responsible for upgrades/maintenance
• Develop and follow protocol for handling physical plant emergencies
• Supervise cleaners; review and change cleaning supplier if studio sanitary and cleanliness standards are not met.

C. Human Resource Management – Support Office Manager as needed

• Review current staff organization and job functions
• Implement changes for greater effectiveness