Patient Services & Care Experience Specialist

Singapore National Eye Centre; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate to enhance patient experience and ensure seamless care journeys. In this role, you will deliver essential administrative and clinical services, including patient registration, appointment scheduling, and financial counseling. You will also assist patients during eye examinations and provide basic care advice. This is an excellent opportunity for individuals passionate about customer service and patient care, looking to thrive in a dynamic environment. Join a dedicated team committed to improving patient experiences and making a difference in the healthcare sector.

Qualifications

• At least GCE 'N' Level and preferably 1 year of customer service experience.
• Demonstrate good communication and interpersonal skills.

Responsibilities

• Perform patient registration, appointment scheduling, and billing services.
• Assist patients during eye examinations and provide basic care.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Situational Handling Skills

Teamwork Skills

Organizational Skills

Education

GCE 'N' Level or equivalent

Job description

An established industry player is seeking a Patient Services Associate to enhance patient experience and ensure seamless care journeys. In this role, you will deliver essential administrative and clinical services, including patient registration, appointment scheduling, and financial counseling. You will also assist patients during eye examinations and provide basic care advice. This is an excellent opportunity for individuals passionate about customer service and patient care, looking to thrive in a dynamic environment. Join a dedicated team committed to improving patient experiences and making a difference in the healthcare sector.