Patient Service Officer (Bugis - Chinese Medicine)

Raffles Medical Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare network in Singapore is seeking a Patient Service Officer for the Chinese Medicine Clinic. This role involves attending to patient enquiries, managing registrations, and assisting medical staff. Candidates preferably have experience in clinic settings, bilingual skills in Mandarin and English, and must be able to commit to shift work. The position offers a dynamic work environment focused on delivering high-quality healthcare.

Qualifications

• Minimum 1 to 2 years of working experience in clinic settings preferred.
• Meticulous and organized; able to work in fast-paced environments.
• Good front-line skills needed.

Responsibilities

• Attend to patient enquiries over the counter.
• Update patient registration and process medical records.
• Liaise with medical teams and patients for appointments.

Skills

Customer service

Multi-tasking

Teamwork

Communication in Mandarin

Computer literacy

Education

'O' Level / NITEC / Diploma in any discipline

Tools

MS Word

MS Excel

Job description

Patient Service Officer (Bugis - Chinese Medicine)

At Raffles Medical Group, you’ll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.

Key Responsibilities

• Attend to patient enquiries over the counter to provide information on clinic services for Chinese Medicine.
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines.
• Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group.
• Assist doctors and nurses in basic clinical tasks when required.
• Collate laboratory and radiology results for doctor's review and follow up.
• Perform daily billings and accurate transactions, including closing of accounts.

Job Requirements

• Minimum ‘O’ Level / NITEC / Diploma in any discipline with at least 1 – 2 years of working experience in clinic settings preferred.
• Meticulous and organised, able to multi-task and work in teams.
• Good customer service and front-line skills.
• Able to work in a dynamic and fast paced environment.
• Computer literate, ability to use MS Word, MS Excel and manage patient registration.
• Must be able to commit to shift work including working weekends and on a rostered shift or must be able to commit to 5.5 days' work week (Chinese Medicine Clinic).
• Must be able to converse, read in Mandarin & English (Chinese Medicine Clinic).
• Candidates with no experience are welcomed to apply.