Patient Service Associate

National Skin Centre; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A healthcare facility in Singapore is seeking a dedicated clinic assistant to support clinic operations. The ideal candidate should have at least GCE 'N' Level and a year of customer service experience. Responsibilities include performing STI screenings, assisting with patient inquiries, and managing registration and billing tasks. This role is crucial for ensuring the efficient running of the clinic and providing quality care to patients.

Qualifications

• Must have GCE 'N' Level and above.
• At least 1 year of direct frontline customer service experience.

Responsibilities

• Oversee the smooth running of the clinic counter.
• Perform STI screening and clinical tasks like monitoring vital signs.
• Provide patient education to patients and caregivers.

Skills

Customer service

Clinical task performance

Education

GCE 'N' Level and above

Job description

DSC Clinic (31 Kelantan Lane), our outpatient clinic for the diagnosis, treatment and control of Sexually Transmitted Infections (STIs) in Singapore.

Roles and Responsibilities

• Assists to oversee the smooth and efficient running of the clinic counter
• Perform STI screening
• Attends to patients' enquiries, provide directions and assist with clarifications
• Assists in registration, billing and appointments booking of patients
• Assist with doctors' requests
• Provide patient education to patients and caregivers
• Perform infection prevention practices on work areas, equipment, staff and patients
• Perform clinical tasks (eg. monitoring of vital signs, financial counselling)
• Performs any other duties as assigned by the Clinic Executive or Manager

Job Requirements

• GCE 'N' Level and above
• At least 1 year of direct frontline customers' service experience