Patient Service Associate, Clinic (Contract)*

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Patient Service Associate to handle patient registrations, appointment scheduling, and billing processes. The ideal candidate will have strong interpersonal skills and a passion for serving patients. Entry-level candidates are welcome to apply. This is a contract position for one year.

Qualifications

• 1 year of experience in customer-related/front desk service preferred.
• Entry-level candidates are welcome to apply.
• Good knowledge of computers is required.
• Strong interpersonal and communication skills to work with all staff levels.
• Strong organizational skills and a passion for serving patients.

Responsibilities

• Register patients for outpatient clinic visits.
• Schedule and coordinate multiple patient appointments.
• Perform billing processes and manage cash floats.
• Provide financial counselling and explain charges.
• Prepare patients for physical exams.
• Support doctors in teleconsultation setups.

Skills

Customer service experience

Interpersonal communication

Organizational skills

Computer literacy

Job description

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Patient Service Associate, Clinic (Contract)*

Job ID: 257

Job Function: Ancillary

The Challenges

The incumbent shall be responsible to:

• Register patients for visits to Specialist Outpatient Clinic
• Schedule appointments and assist patients to coordinate multiple appointments
• Perform billing processes, including payment collection, manage cash float and encourage patients to sign up for cashless payment
• Provide financial counselling, explain charges and assist patient with various finance schemes available
• Prepare patients for physical examination and take patient’s height and weight
• Support doctors in teleconsultation i.e. equipment setup, coordinate with patients, et cetera

The Requirements

• Preferably 1-year experience in customer-related / front desk service
• Entry level candidates are welcome to apply
• Working knowledge on computers
• Good interpersonal and communication skills, able to work with all levels of staff
• Strong organizational skills
• Strong passion to serve the patients
• Successful candidates will be offered a 1 year contract